Vetting Officer job at Zembo

About Us

We are Zembo, the start-up paving the way to the e-mobility revolution in Africa. Zembo sells electric motorcycle taxis and offers a battery swap service via a network of stations. After six years of operation, Zembo is the most experienced African provider of electric motorcycles and battery swaps on the continent. We are scaling up in Uganda, providing an affordable and environmentally responsible mobility solution.

About the role

The Vetting Officer plays a critical role in ensuring that only qualified, well-informed, and committed clients are onboarded into the lending program. The Vetting Officer is responsible for verifying applicant information, conducting client training and contracting, ensuring smooth asset handover, carrying out educational calls, and monitoring clients in the field. By bridging due diligence and customer support, the Vetting Officer helps minimize default risk, promote timely repayments, and strengthen the relationship between the company and its clients

Key Responsibilities

• Client Verification & Risk Assessment
• Client Onboarding, Contracting & Education
• Field Visits & Customer Monitoring
• Documentation & Data Management
• Stakeholder Engagement & Compliance

Qualifications & Experience

Bachelor’s degree in Business, Finance, Economics, or a related field.

2 - 4 years of experience in credit vetting, loan processing, client onboarding, or asset financing.

Familiarity with KYC, credit analysis, field monitoring, and customer training.

Excellent communication and presentation skills.

High integrity, attention to detail, and a client-focused mindset.

Strong organizational skills and attention to detail.

Experience in asset-based financing (e.g., motorcycles or vehicles) is an added advantage.

Why Zembo

At Zembo, we are redefining 2-wheel mobility commerce in Africa with a mission-driven, client-focused and technology-powered approach. Hereʼs why youʼll love working with us:

• Impactful Mission: Empower thousands of motorcycle businesses by delivering solutions rooted in Ease, Value, Transparency, and Integrity.
• Client-Centric Focus: Put clients at the heart of everything we do, ensuring they succeed with safe, affordable, and high-quality products.
• Culture of Excellence: Work with a team that values craftsmanship, continuous learning, and delivering top-notch results.
• Innovative Environment: Tackle challenges creatively and contribute to solutions that shape the future of mobility.
• Collaborative Team: Join a humble, diverse, and inclusive team where every voice is valued, and success is shared.
• Resilient Leadership: Work with leaders who inspire, empower, and guide teams to achieve bold goals.

• Client Verification & Risk Assessment
• Client Onboarding, Contracting & Education
• Field Visits & Customer Monitoring
• Documentation & Data Management
• Stakeholder Engagement & Compliance

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 2 - 4 years of experience in credit vetting, loan processing, client onboarding, or asset financing.
• Familiarity with KYC, credit analysis, field monitoring, and customer training.
• Excellent communication and presentation skills.
• High integrity, attention to detail, and a client-focused mindset.
• Strong organizational skills and attention to detail.
• Experience in asset-based financing (e.g., motorcycles or vehicles) is an added advantage.