The role provides support to senior technicians and engineers in handling day-to-day technical queries within the branch and assisting with customer service-related technical tasks. This position is designed to help build technical capability within the branch and support after-sales service under direct supervision.

Key Responsibilities:

• Assist with customer technical support requests escalating complex issues to senior staff.

• Accompany senior technicians on local site visits to:

• Support commissioning of new systems.

• Observe and assist in diagnosing faulty equipment.

• Learn to troubleshoot system issues.

• Assist in processing warranty claims under guidance.

• Help sales consultants with basic technical questions about products and systems.

• Support the documentation of technical issues and potential solutions.

• Attend supplier or internal training sessions as required.

• Assist with record-keeping and updating the company CRM with supervision.

• Participate in team meetings and learning activities to develop technical skills and product knowledge.

Minimum Requirements:

• Matric/NQF4 equivalent.

• 1–2 years of exposure or experience in a technical support, electrical, or backup power environment is preferred.

• A basic electrical qualification or relevant technical diploma is advantageous.

• Valid driver’s licence and access to own vehicle.

Key Attributes and Skills:

• Basic computer literacy, including Microsoft Office.

• Willingness to learn and follow instructions from senior staff.

• Clear verbal and written communication skills.

• Reliable and punctual with a professional attitude.

• Detail-oriented with a willingness to understand broader system issues.

• Good time management and ability to prioritise tasks when guided.

• Customer service orientation and a collaborative mindset.

• Self-motivation with a proactive learning attitude.