About the Sales Support Consultant - Industrial Automation role

We are continually looking for an experienced Sales Support Consultant for our Automation Division in Pinetown, KZN. This role works closely with the Sales Consultant to grow and promote the sale of Rubicon products and fulfill a supporting role for the sales consultant to prepare quotes, sales orders, delivery schedules, and all duties thereof

Sales Support Consultants responsibilities:

• Fulfill support functions to sales consultant and their duties
• Manage and interpret customer requirements – speaking with clients to understand, anticipate, and meet their needs both electronically and via telephonic communication
• Prepare Quotes, Sales Orders, and Requisitions. Follow up on quotes, sales orders, and backorder reports
• Maintain awareness of pertinent client information, payment performance; communicate all client information that may affect company decisions to appropriate departments as required
• Schedule regular calls to customers
• Develop profitable and sustainable sales growth through engagement with current and potential customers within the assigned sales region
• Maintain high customer satisfaction ratings that meet company standards
• Close and grow sales through professional communication and interaction with current and potential customers and provide exemplary customer service throughout the sales cycle
• Establish and maintain productive, long term professional relationships with decision-makers at customer organizations and create action plans for follow-up; Key accounts could require monthly / weekly follow-up's
  • Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
  • Maintain records of customer communications and contact information as required

Our ideal candidates are able to acquire a thorough knowledge of the company’s products and support the sales consultants and customers in the accurate placement of orders. The goal is to facilitate sales and ongoing sales relationships to drive sustainable growth.

Role requirements are:

• At Minimum a Matric/NQF4 equivalent
• Must be fluent in both English and Afrikaans
• Proven track record as a Sales Support Consultant
• Engineering technical sales support background an advantage
• Effective communication skills