3.0 Job Purpose

The Technical Officer ensures effective and sustainable operation of all water production, treatment, and distribution systems, leads operations and maintenance activities, and implements strategies to reduce Non-Revenue Water (NRW), supporting reliable service delivery and compliance with regulatory standards.

The role reports to the Managing Director.

4.0 Key Responsibilities

(i) Water Production & Treatment

• Oversee day-to-day operations of boreholes, pumping stations, treatment systems, and storage facilities.
• Monitor and manage water quality in compliance with national and company standards.
• Track production capacity and recommend improvements where necessary.

(ii) Distribution Network Management & NRW Reduction

• Ensure efficient distribution and equitable water supply within the service area.
• Lead meter installations, leak detection, and Non-Revenue Water (NRW) reduction programs.
• Implement monitoring systems to track water losses and identify areas for intervention.
• Coordinate new customer connections, repairs, and service restoration.

(iii) Operations & Maintenance

• Develop and execute preventive maintenance plans for infrastructure and equipment.
• Respond to breakdowns promptly to minimize service disruptions.
• Maintain up-to-date technical records and asset registers.

(iv) Compliance & Safety

• Enforce environmental, regulatory, and occupational health and safety requirements.
• Promote a culture of safe work practices during field operations.

(v) Team Leadership

• Supervise and build capacity of technicians, plumbers, and support staff.
• Coordinate with procurement and finance to ensure parts and materials availability.
• Provide technical advice for investment planning and budgeting.

(vi) Reporting & System Monitoring

• Analyze system data and produce weekly and monthly operational reports.
• Recommend efficiency improvements and innovations to enhance service delivery.
• Contribute to strategic planning through technical insights.

5.0 Qualifications & Experience

• Diploma or Bachelor’s Degree in Water, Mechanical, Civil Engineering, or equivalent.
• 3–5 years’ experience in water utility operations or related technical field.
• Experience managing teams and field-based operations.
• Knowledge of pumps, pipelines, controls, metering, treatment processes, and NRW management.

6.0 Core Competencies

• Technical and analytical problem-solving skills
• Smartphone usage and mobile data collection
• Leadership and teamwork
• Customer service mindset
• High integrity and professionalism
• Data-driven decision making

7.0 Faith & Culture Alignment

• A personal and growing relationship with Jesus Christ.
• Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.