Who is Water Mission?

Water Mission is a Christian engineering nonprofit that builds sustainable, safe water solutions for people in developing countries, refugee camps, and disaster areas. Since 2001, Water Mission has served more than 8 million people in 59 countries, sharing safe water and the message of God’s love. Water Mission’s global headquarters is in North Charleston, SC, and the organization has more than 450 staff members based in Africa; Asia; North, South, and Central America; and the Caribbean. Charity Navigator has awarded Water Mission its top four-star rating 15 years in a row, a distinction shared by only 1% of the charities rated by the organization. Working at Water Mission is as much a calling as it is a career, and we are searching for people with the courage, passion, and drive to help us change the world. Read more about our Statement of Faith and Christian Mission.

What is the opportunity?

The Partnerships and Communications (P&C) Operations Specialist will assist in the day-to-day operations of the P&C Division and report to the Director of Partnership Services and Administration. The Operations Specialist will assist in the build-out, training, and use of Smartsheet, the P&C division’s project and event management platform. Additionally, the Operations Specialist will assist in developing P&C business processes and procedures, as well as provide administrative and operational support to P&C leadership, operational projects, and activities, such as cyclical P&C reporting, budgeting, and forecasting, ROI analysis, external reporting, and managing operational projects, i.e., year-end statement production.

This role directly communicates and collaborates with fellow project managers and department leaders and will serve as the P&C liaison for Finance and IT in many operational projects and initiatives. The ideal candidate will be able to work within complex organizational structures successfully and understand multi-department projects to improve systems and processes continuously. This full-time position can be based remotely or at Water Mission’s headquarters in Charleston, SC.

A successful Operations Specialist will:

• Maintain a strong Christian witness and model servant leadership to colleagues, partners, the communities we serve, and the public.
• Engage and participate in prayer before and after team meetings.
• Lead and participate in biblically based staff devotions.

• Contribute to high quality and accuracy in work by maintaining a constant commitment to excellence and integrity.

Operations Support

• Work with Water Mission’s Information Technology Department and Finance and Accounting Department to produce reports and continually optimize workflows, resolve issues, and enhance the existing software systems to further align with P&C division goals and activities.
• Use system queries within the Raiser’s Edge/NXT database to run lists and create reports.

• Assist the Partner Services Staff in monitoring data quality to reduce errors, record duplication, and streamline data entry processes.
• Set up and maintain dashboards and reports for P&C leadership that reflect ongoing activities and outcomes.
• Create data-informed analysis to help inform the P&C division’s program of work.
• Perform tasks within the ERP system, including project creation and closure, transfer of funds, report development, and budgeting and forecasting.
• Develop written database policies documenting data entry protocols.

• Conduct special data-related projects and activities to support departments as assigned.

Project Responsibilities

• Develop and maintain strong, effective relationships with all P&C departments, project teams, and major stakeholders.
• Assist in the build-out, training, and use of Smartsheet as the P&C division’s project and event management platform. Serve as the division subject matter expert for Smartsheet.

• Utilize Smartsheet to plan project deliverables, assign tasks, establish timelines, and monitor progress.

Administrative Duties

• Provide, as needed, administrative support to the Director of Partnership Services and Administration and P&C leadership, I.e., prepare meeting agendas, accurately record meeting minutes and action item follow-ups, prepare documents, reports, and presentations, and update Raiser’s Edge records for quality data tracking.

What is required?

• Personal and growing relationship with Jesus Christ.
• Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
• Bachelor’s Degree required.
• 2-4 years of experience in project management, operations, and/or donor development.
• Commitment to organizational goals and ability to be approachable to communicate with different stakeholders effectively.

• A desire to think creatively to solve problems and operate various processes.
• Ability to deliver high-quality, detail-focused work in a changing, fast-paced environment.
• Superior level of organization and attention to detail required.
• Experience with Smartsheet or other project management software preferred.
• Proficiency in managing Raiser’s Edge or other CRM/database preferred.

• Proficient in using computers and Microsoft 365, specifically Office, Outlook, Excel, and PowerPoint.
• Ability to travel to Charleston headquarters at least two times a year.
• Flexibility to work periodic nights and weekends as required for ministry operations.
• Excellent written and verbal communication skills, including the ability to clearly articulate ideas and feedback constructively.
• Home internet bandwidth strong enough to support video conferencing and other job-related responsibilities.
• Commitment to ending the global water crisis.
• Legal authorization to work in the United States without sponsorship.