In Vestas, we #PowerTheSolution – Can you?

Region MED > SBU MED Service > Customer Service Management Africa

The Contract Management Department is part of our Service Business Unit and is responsible for the management of service contracts in place, aftermarket spare parts sales and Wind Turbine after-sales opportunities.

Responsibilities

• Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts
• Define a common strategy in customer relationship management alongside the service operations team
• Develop new business opportunities (value-added services) and diligently pursue recapture opportunities for lost accounts
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
• Assist the commercial department in negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
• Assist with answering contractual questions from Customers, the Sales Department and Operations
• Deal with technical open case resolution process, timely communication, and regular meetings in close collaboration with the Technical Support Department
• Control project Bonus and Penalties (Bonus; variable & LD)
• Prepare Monthly Windfarm Customer Reports and upload them to the customer portal
• Timely invoicing of all customers and ensure the updated billing plan is in the ERP system
• Follow up with customers for timely invoice settlement

Qualifications

• Engineering or Business degree
• Contract management experience
• Fluency in English

Competencies

• Team working, accountability and self-management
• Leadership and problem-solving skills
• Capable of quickly responding to rapidly shifting priorities
• Customer and business-oriented mindset
• Contract management skills
• Sales and negotiation skills
• Diligence
• Willingness to learn

What We Offer

We offer an exciting job opportunity in an international organization within a continually evolving environment. You'll be working in a fast-growing team that plays a key role in the expansion of the wind energy sector. We put emphasis on both personal and professional skills development. In return, we expect you to be diligent and contribute steadily to moving projects forward and meeting targets.

Additional information

This position is based in Port Elizabeth, South Africa, and requires up to 50% of travel per year, mostly within the country.

We will be reviewing applications on a rolling basis, therefore, early applications are encouraged. To apply for this opportunity, please submit your CV in English.

Please note: We reserve the right to amend or withdraw this job posting at any time

Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.