About Us:

UpEnergy delivers high-impact, emission-reducing projects that accelerate decarbonization and create long-term benefits for local communities. We focus on making life-improving clean technologies available across Africa, impacting millions of lives and significantly reducing CO2 emissions. With a growing team spread across multiple countries, we seek motivated and entrepreneurial talent eager to help us deliver even more impact.

About the role:

UpEnergy is at a time of exciting growth, expanding both in terms of product and geographic portfolio. In the

context of our expansion in the Ghana market, we are looking for an experienced Call Back & Data Support Officer who is passionate about our mission and motivated by the challenge to help UpEnergy met targets in a new key market. The Call Back & Data Support Officer will be responsible for supporting in country data activities, this will include providing quality control support to data teams to ensure compliance to carbon crediting programs and requirements, and also providing operational support on carbon activities.

This role will not only require someone who is very organized, capable of managing large datasets but has a good understanding of data analysis and management in projects, has good interpersonal and leadership skills and likes conducting research, and testing out new ideas.

The Call Back & Data Support Officer will also have the opportunity to actively participate in key operational

projects to advance UpEnergy’s business in Ghana.

This role will report to the Ghana Carbon Operations Manager, and also correspond with Data Officer QC Ghana. The role is based in Accra, Ghana.

Key Responsibilities:

Sales & Data Analysis

- Designing and maintain a filing system for hard and soft copies of documents at office and Dropbox

respectively.

- Consolidation and reconciliation weekly sales by comparing downloaded data against scanned receipts.

- Ensuring the delivery, sorting, and distribution of hardcopy sales receipts to the responsible data team

members. I.e. scanning team, D-receipts and Partner receipts.

- Collect, analyze, evaluate and report data in order to increase sales productivity.

- Work with management to provide customized reporting that will inform management

recommendations.

- Support marketing research to determine end-user demand which will inform product sourcing decisions

and price setting.

- Support marketing function with data analysis where required ·

- Using automated tools to extract data from primary and secondary sources of the UpEnergy databases

and take appropriate action.

- Flagging corrupted data and fixing coding errors and related problems to a standardized format needed

by the department.

- Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that

could be helpful for the diagnosis and prediction of business decisions.

- Providing quality control support to data teams to assess and validate compliance of sales data to carbon

requirements.

- Other administrative support which may include but not limited handling the office customer care line

and controlling issuing of receipt books to the sales team.

Does this sound like you?

Must Have

- Relevant Diploma or Degree

- 2+ years of experience in research, data management and climate change related projects

- Advanced Microsoft Excel skills would be a plus

- Experience in survey development and management (familiar with Kobo-Collect, ODK, among other

mobile data collection platforms)

- Excellent communication skills and interpersonal skills

- Strong organizational skills

Nice to Have

- An understanding of customers and business culture in Ghana.

Why Join Us?

Your Impact, Amplified

Joining UpEnergy means becoming part of a mission-driven team dedicated to making a tangible difference in the world. Our focus is on ensuring that the world's poorest are not left behind in global decarbonization efforts, and that sustainable, life-improving technologies reach those who need them most. As a fast-growing organization, we provide the unique opportunity to work on innovative projects that directly impact millions of lives across Africa. Whether you're on the ground implementing projects or supporting our global expansion, you'll be part of a dynamic team where your work contributes to reducing CO2 emissions and fighting energy poverty. This is more than just a job—it's a chance to create lasting change and be at the forefront of a global movement towards equitable decarbonization.