About Us:

UpEnergy delivers high-impact, emission-reducing projects that accelerate decarbonization and create long-term benefits for local communities. We focus on making life-improving clean technologies available across Africa, impacting millions of lives and significantly reducing CO2 emissions. With a growing team spread across multiple countries, we seek motivated and entrepreneurial talent eager to help us deliver even more impact.

About the role

In this context, UpEnergy is seeking a driven and passionate individual who will play a vital role in delivering exceptional customer service by supporting the data and customer experience team in managing customer and end-user inquiries and maintaining high service standards. In this role, you will engage directly with customers via phone, email, and live chat, assisting them with a range of questions and concerns while ensuring prompt and courteous resolutions. This internship offers a hands-on learning experience within a fast-paced, team-oriented environment, allowing you to develop essential skills in communication, customer relations, and problem-solving.

The role of call center intern will provide you the opportunity to learn and contribute to various aspects of customer service and data management, working closely with the team to improve service processes and maintain data accuracy. This role also provides exposure to our product and service offerings, giving you a comprehensive understanding of our operations and how we strive to meet and exceed end-user expectations.

Key Responsibilities.

Customer Support

Make verification calls, respond to customer inquiries via calls, emails, and live chats, and escalate complex issues as needed.

Documentation

Record customer interactions, update records, and assist with tracking service metrics.

Learning & Development

Participate in training sessions and practice skills under supervision.

Process Improvement

Identify recurring issues, suggest improvements, and contribute to workflow efficiency.

Cross-Functional Support

Collaborate with various teams on customer inquiries and assist with administrative tasks.

Learning Opportunities:

• Gain hands-on experience in customer support and call center operations.
• Learn call handling procedures and customer service best practices.
• Develop analytical skills through call data analysis and performance reporting.
• Enhance communication and collaboration skills in a fast-paced professional setting.

Does this sound like you?

• Full grade twelve certificate and a diploma in any field (a degree is an added advantage).
• Fluency in multiple languages (Tonga, Lozi, Nyanja, Bemba, and English).
• Customer service knowledge
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Strong communication skills, both written and verbal.
• Stakeholder engagement and communication skills
• Exceptional judgement
• Excited to be part of UpEnergy’s growth story and desire to grow within the UpEnergy space.

Why Join Us?

Your Impact, Amplified

Joining UpEnergy means becoming part of a mission-driven team dedicated to making a tangible difference in the world. Our focus is on ensuring that the world's poorest are not left behind in global decarbonization efforts, and that sustainable, life-improving technologies reach those who need them most. As a fast-growing organization, we provide the unique opportunity to work on innovative projects that directly impact millions of lives across Africa. Whether you're on the ground implementing projects or supporting our global expansion, you'll be part of a dynamic team where your work contributes to reducing CO2 emissions and fighting energy poverty. This is more than just a job—it's a chance to create lasting change and be at the forefront of a global movement towards equitable decarbonization.