About us

Tana empowers brilliant young people in Kenya to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe.

Position Overview:

Join a leading global cybersecurity company helping enterprises automate security operations, improve visibility across complex environments, and manage network security at scale.

This is a highly hands-on, customer-facing engineering role combining deployment, technical consulting, troubleshooting, and solution delivery. You'll work directly with enterprise customers across cloud and on-premise environments, helping them successfully evaluate, deploy, and adopt industry-leading security software.

The role is ideal for someone with a strong network security foundation who enjoys both technical problem-solving and working directly with customers. You'll gain exposure to real-world enterprise security environments, collaborate with global engineering and product teams, and develop expertise across networking, firewalls, cloud infrastructure, and security operations.

Responsibilities:

• Install and configure network security software for proof-of-concept and customer deployments.
• Support customer implementations across cloud and on-premise environments.
• Manage and maintain demo environments to ensure they remain stable, up to date, and aligned with current product capabilities.
• Lead technical onboarding activities and guide customers through setup and early product adoption.
• Participate in remote customer calls to understand technical requirements, advise on deployment approaches, and troubleshoot issues.
• Investigate and resolve technical problems through debugging, log analysis, and collaboration with internal teams.
• Work closely with Sales, Product Management, Delivery, and Engineering teams to ensure successful customer outcomes.

Requirements:

• 2+ years of hands-on experience managing networks, with a focus on network security.
• Professional experience in a customer-facing sales, customer success or account management role, working directly with customers or clients.
• Strong understanding of networking fundamentals, including: TCP/IP, HTTP/HTTPS, Browser-server communication, Routing and firewall concepts, Security policies.
• Hands-on experience working with firewall technologies and security policies from vendors such as Cisco, Fortinet, Palo Alto, or Check Point.
• CCNA or equivalent networking/security certification strongly preferred (e.g. CompTIA Network+, CompTIA Security+, Huawei HCIA, Juniper JNCIA, or similar).
• Ability to learn quickly, take initiative, and manage technical discussions professionally.

Nice to haves:

• Linux experience (e.g., able to spin up and configure a Linux server from scratch, set date/time and networking, install and manage packages, do basic disk configuration and administration)
• Experience with at least one cloud platform (AWS, Azure, or GCP)
• Familiarity with Docker and Kubernetes fundamentals

Location:

This is a full-time, remote role based in Kenya. Working Hours are 13:00 - 22:00 EAT.

Contracting:

If selected, you will be hired by Tana and embedded full-time with our client.