Customer Service Executive, Bilingual (Douala, Cameroon)
Sun King
- Department
- EasyBuy Program Management
- Employment Type
- Permanent - Full Time
- Location
- Cameroon
- Workplace type
- Onsite
- Reporting To
- Customer Engagement Manager-Africa
What you would be expected to do
- Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
- Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, examining cause and expediting resolution;
- Conducting product and service quality surveys with customers and recording feedback from time to time;
- Generating presales for the field team by screening callers and identifying potential sales opportunities;
- Helping with the collection of payments by regularly contacting dormant and defaulting customers;
- Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
- Working with multiple sales teams and cross-functional teams seamlessly;
You might be a strong candidate if you
- Have a Bachelor’s Degree in Customer Service Management, or Business-related courses - Sales, Marketing
- Have good communication skills with fluency in both written and spoken English
- Reside in Douala, Cameroon
- Have Fluency in both English and French (mandatory).
- Are fluent in at least one local dialect (Pidgin, Duala, Bassa, Bamileke… )
- Have good social skills.
- Have Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
- Have Basic Microsoft- Excel skill
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.