Associate Manager, After Sales - EasyBuy Direct
Sales & Business Development · Full-time
Tanzania
Posted on Oct 13, 2026
Job Location: Arusha
About the role
The Associate Manager, After Sales – EasyBuy Direct (EBD) will drive operational excellence, customer satisfaction, service quality, and cost efficiency across Sun King's EBD after-sales operations in Tanzania.
The role will oversee warranty management, repairs and replacements, customer escalations, field-service performance, and compliance with after-sales policies and SOPs. Working closely with shop operations, field teams, refurbishment, and cross- functional stakeholders, the role will use operational data and continuous improvement initiatives to enhance service delivery, optimise costs, and strengthen the customer experience.
About the role
The Associate Manager, After Sales – EasyBuy Direct (EBD) will drive operational excellence, customer satisfaction, service quality, and cost efficiency across Sun King's EBD after-sales operations in Tanzania.
The role will oversee warranty management, repairs and replacements, customer escalations, field-service performance, and compliance with after-sales policies and SOPs. Working closely with shop operations, field teams, refurbishment, and cross- functional stakeholders, the role will use operational data and continuous improvement initiatives to enhance service delivery, optimise costs, and strengthen the customer experience.
