Country Store Manager
Kenya
Posted on Jun 9, 2026
Location: Nairobi, Kenya
About the role:
The role holder will be in charge of overseeing inventory management, retail operations, and reverse logistics across Sun King's nationwide network. The role ensures inventory accuracy, operational efficiency, and system compliance across 160+ retail locations, while steering a large team and managing inventory movements exceeding $1.5 million monthly. By driving process improvements, performance management, and cross-functional team work, the Country Store Manager plays a critical role in assisting sales growth, customer fulfillment, and overall operational excellence.
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Onsite
- Reporting To
- Operations Manager
What you would be expected to do:
Shop & Field Operations
- Oversee operational delivery for retail shops and field inventory processes across the country within defined SLAs.
- Ensure healthy inventory availability and replenishment across the field network, targeting >90% stock availability with <3% stock-out rate.
- Drive adherence to operational SOPs, controls, and inventory governance standards across the network.
Field Inventory Governance
- Oversee field inventory accuracy (target >98%), reconciliation processes, and inventory visibility across operational systems (ERP & CRM).
- Ensure compliance with FIFO inventory management concepts across all field locations and minimize aging inventory (<5% of total units/value >360 days)
- Coordinate regular inventory validations, audits, reconciliations, and corrective action tracking.
Reverse Logistics & Operational Controls
- Coordinate reverse logistics processes for serialized and unserialized inventory across the field network.
- Ensure timely receipt confirmation and visibility of inventory returns into warehouse systems (target < 7-day turnaround with >99% accuracy).
- Drive improvements in reverse logistics turnaround time, cost optimization, visibility, and process compliance.
ERP / CRM Systems Governance
- Drive operational governance and stabilization of ERP (SAP), In-house CRM, and related operational systems for field operations.
- Work closely with Data evaluation teams, Sales & Marketing, Risk, Training and Operations teams to identify and resolve process gaps affecting field operations.
- Steer User Acceptance Testing (UAT) for system changes and ensure data integrity.
Strategic Planning & Continuous Improvement
- Steer annual field operations strategy development and execution, targeting efficiency gains.
- Drive process optimization, digital transformation, and operational innovation initiatives.
- Identify operational risks and implement controls to protect inventory integrity and compliance.
Operational/Performance Evaluation & Reporting
- Develop and maintain operational dashboards and reports for field inventory, replenishment, service levels, and operational performance tracking.
- Generate regular operational performance reports for management review with insights and recommended actions..
- Use data evaluation to identify improvement opportunities and drive continuous improvement
Team Management & Capability Development
- Guide a team of >25 reports across inventory control, operations coordination, and administrative assistance
- Drive structured performance management, coaching, capability development, and succession planning
- Foster accountability, ownership, and high-engagement culture across field operational structures.
Any other duties as may be assigned.
You would be a strong candidate if you:
- Hold a bachelor’s degree in Supply Chain Management, Procurement & Logistics, Business Administration, Operations Management, or related field. A master's degree is an added advantage.
- Have a minimum of 8 years’ experience in operations, retail operations, field inventory management, or supply chain management at a senior level.
- Demonstrate strong comprehension of inventory governance, replenishment processes, reverse logistics, and operational controls.
- Have hands-on experience working with a combination of robust ERPs, CRMs, and operational reporting systems.
- Demonstrate advanced evaluation and problem-solving skills.
- Have strong people management and stakeholder management capability.
- Are able to work remotely under minimal supervision
What Sun King Offers (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Our Hiring Process
Stage 1:
Final Interview
