Service Centre Technician
Sun King
Software Engineering
Kenya
Posted on Jun 6, 2026
Location: Nairobi, Kenya
About the role:
Sun King is looking for a Service centre technician to join the Aftersales operations in Kenya. This role will be be in charge conducting technical diagnostics of faulty products, quality inspections, and fault screening while ensuring accurate record-keeping and data analysis to improve product performance and customer satisfaction
Assist customer and partner inquiries, provide training, and drive process improvements to enhance customer satisfaction, service center operations and overall efficiency.
Work with relevant stakeholders within the company to achieve excellent customer service and product enhancements.
You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you!
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Onsite
- Reporting To
- Country Aftersales Manager
What you would be expected to do:
Technical Diagnostics & Fault Screening
- Conduct diagnostics, screening, and repairs on all customer returns.
- Maintain accurate records of all screened and repaired units.
- Analyze fault trends to identify recurring issues and recommend improvements.
- Continuously enhance screening processes for efficiency.
Quality Control & Inspections
- Perform Incoming Quality Control (IQC) on all inward consignments.
- Conduct Quality Control (QC) checks as required and periodic half-year inventory inspections for aged stock.
- Maintain accurate reports on all quality assurance activities.
- Provide recommendations for corrective actions and future mitigation measures.
- Team work on special projects to improve product quality.
Data Analysis & Reporting
- Analyze screening and quality data to identify trends and improvement areas.
- Prepare and send reports to management for decision-making.
- Participate in monthly process and data reviews to enhance product and service quality.
Customer & Partner assistance
- Ensure timely resolution of customer and partner assistance requests.
- Answer to customer queries via phone, email, and on-site visits while maintaining detailed records.
- Work with internal teams to resolve escalations and improve service processes.
- Training & Knowledge conveyance
- Develop training materials and conduct training sessions on troubleshooting, repairs, and replacements.
- Assist internal teams and Sun King partners in comprehending and resolving product-related issues.
Process Improvement & System Design
- Work with internal teams to improve service center operations and workflows.
- Recommend and implement process enhancements for operational efficiency.
- Provide periodic reports to management on service center activities.
Other Duties
- Perform any other tasks as assigned by the supervisor to assist quality assurance and customer service goals.
You would be a strong candidate if you:
- Have a Bachelor’s degree or Diploma in Electrical Engineering, Renewable Energy, or a related field and an advanced degree(added advantage)
- Demonstrate 3 + experience in after-sales services assistance in the electronic consumer goods/ mobile industry
- Are efficient and have great organizational skills
- Show experience in solar Inverter installations.
- Are excellent in verbal and written communication skills with the ability to distil information and comprehend the way to communicate to different audiences in order to get results.
- Can maintain calm under pressure
- Are passionate about customer service and resolving their issues
- Demonstrates humility
- Are a critical thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
- Possess entrepreneurial spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Are motivated by the social mission to provide energy to consumers and employment to rural communities. Should be a value-motivated person.
What Sun King Offers (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Our Hiring Process
Stage 1:
Final Interview
