Process Excellence Operations Lead
Sun King
Operations
Kenya
Posted on Apr 7, 2026
Job Location: Nairobi/ Lagos
About the Role
The Process Excellence Operations Lead focuses on operational processes, identifying opportunities for improvement, and using data to recommend practical ways to enhance efficiency, reduce costs, and improve overall performance.
This role works across cross-functional teams to generate insights, improve workflows, and contribute to business direction.
About the Role
The Process Excellence Operations Lead focuses on operational processes, identifying opportunities for improvement, and using data to recommend practical ways to enhance efficiency, reduce costs, and improve overall performance.
This role works across cross-functional teams to generate insights, improve workflows, and contribute to business direction.
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Hybrid
What you will be expected to do:
Operations Process Improvement
- Review existing operational workflows across warehousing, inventory management, procurement, and logistics to identify gaps and opportunities for improvement
- Guide structured process improvement initiatives aimed at simplifying workflows, reducing costs, improving cycle times, and strengthening operational controls
- Develop and implement scalable standard operating procedures and playbooks that can be consistently applied across locations and markets
- Work with operations teams to test, implement, and evaluate improvements, ensuring adoption and continuity
- Document processes through clear SOPs, process maps, and control checklists to maintain operational consistency
Operational Controls and Compliance
- Strengthen operational practices by improving key control mechanisms such as inventory reconciliation, stock handovers, and system-to-physical stock alignment
- Identify root causes of recurring operational issues (e.g., inventory discrepancies, process delays, data inconsistencies) and implement sustainable solutions
- Contribute to audit and compliance requirements by ensuring operational processes align with company policies and internal control standards
- Work with relevant teams to ensure control practices are embedded into day-to-day operations and tracked through clear ownership
Data Insights and Performance Tracking
- Gather and interpret operational data to identify performance trends, operational risks, and areas for improvement
- Develop and maintain dashboards and reports that track key operational indicators across warehousing efficiency, inventory accuracy, logistics performance, and procurement cycle times
- Provide data-backed insights that guide planning and continuous improvement
- Work with stakeholders to ensure operational data accuracy and consistency across systems
Reporting and Communication
- Prepare clear and concise reports and presentations to communicate operational findings, risks, and improvement opportunities
- Track and report the progress and outcomes of process improvement initiatives, ensuring that improvements are measurable and sustained
- Translate operational needs into structured insights and practical recommendations
Cross-Functional Coordination
- Work with operations, finance, and technical teams to translate operational needs into practical system or process improvements
- Coordinate implementation of initiatives across stakeholders and maintain alignment on process changes
- Contribute to integrating continuous improvement practices into daily workflows
Success in This Role Will Be Measured By:
- Improvements in operational KPIs (inventory accuracy, cycle time, logistics efficiency)
- Reduction in recurring operational issues
- Effective implementation and adoption of improved processes
- Increased operational visibility through dashboards and reporting
You might be a strong candidate if you have:
- A Bachelor’s degree in Supply Chain Management, Project Management, Mathematics, Economics, Statistics, Business Administration, Data Science, or equivalent practical experience
- 4–6 years of experience in operations, supply chain, logistics, consulting, or process improvement roles
- Strong problem-solving skills, with the ability to identify inefficiencies and propose practical improvements
- Experience in process mapping, requirements gathering, and working with cross-functional stakeholders
- Familiarity with project management approaches (Agile, Waterfall, or similar frameworks) and experience contributing to operational improvement initiatives
- Working knowledge of supply chain and operations processes, including warehousing, procurement, logistics, and inventory management
- Proficiency in data tools such as Excel or Google Sheets and data visualization platforms, including experience working with AI-enabled tools
- Experience working with ERP or operational systems used for supply chain, inventory, or logistics management
- Ability to work with complex datasets, generate meaningful insights, and present findings clearly to different stakeholders
- Clear communication skills, with the ability to translate operational topics into structured insights and practical recommendations
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
