PAYG LPG Credit Manager
Sun King
Kenya
Posted on Mar 6, 2026
Location: Nairobi, Kenya
About the Role:
We are seeking a motivated and operationally hands-on Credit Manager to improve credit performance in our Clean Cooking Pay-As-You-Go (PAYG) LPG business. This role focuses on two key priorities for the business at our current stage:
About the Role:
We are seeking a motivated and operationally hands-on Credit Manager to improve credit performance in our Clean Cooking Pay-As-You-Go (PAYG) LPG business. This role focuses on two key priorities for the business at our current stage:
- Strengthening recovery of LPG assets from churned and delinquent customers.
- Improving portfolio health and ARPU (average revenue per user).
The successful candidate will work closely with field teams, customer success, sales, operations, and risk teams to develop and implement strategies that deliver measurable business results. This is a highly field-based role that requires frequent travel to operational territories, with an emphasis on practical problem resolution and execution.
- Department
- Clean Cooking
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Hybrid
What you will be expected to do:
Portfolio Health & ARPU Improvement
- Review portfolio performance to identify drivers of low ARPU and design interventions that improve customer payment behaviour, product utilisation, and retention.
- Work closely with sales and customer success teams to implement customer-level interventions addressing payment issues, product usage gaps, or operational constraints.
- Monitor cohort performance and develop forward-looking insights to guide sales, marketing, and credit strategies.
Asset Recovery
- Oversee the design and implementation of field recovery operations to reclaim LPG cylinders and equipment from churned or non-paying customers.
- Develop efficient recovery playbooks that balance cost management, customer experience, and asset protection.
- Work with field teams to track recovery KPIs and implement ongoing improvements.
Credit Risk & Field Operations
- Develop simple, scalable underwriting, collections, and repossession processes suited to the PAYG LPG business model.
- Assist with fraud identification and investigation processes, working closely with field teams to review and resolve incidents.
- Conduct regular field visits to review processes, address escalations, and guide recovery and credit staff.
Reporting & Compliance
- Track and report on key credit indicators, recovery rates, and portfolio performance metrics.
- Ensure adherence to company credit policies and relevant regulatory standards.
- Prepare practical field reports that inform operational adjustments and business planning.
You might be a strong candidate if you have:
- Bachelor’s degree in Business, Credit Management, Operations, or a related field.
- 5+ years of experience in credit risk, field operations, or asset recovery — experience in PAYG, microfinance, or asset leasing models is strongly preferred.
- Demonstrated experience improving field-based credit performance.
- Experience working in emerging markets, particularly in rural or peri-urban settings.
Personal Attributes
- Strong problem-resolution and implementation skills.
- Strong team coordination and people management capability.
- Willingness and ability to spend significant time (50–70%) in the field.
- High level of integrity, discretion, and professionalism.
- Ability to use data and insights to guide business actions.
Travel Requirements
This role requires extensive field travel to operational sites across Kenya, with approximately 70% travel time expected.
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
