Human Resource Business Partner - Field Operations
Sun King
Operations
Tanzania
Posted on Jan 27, 2026
Location: Arusha
The HR Business Partner – Field Operations will act as a strategic and hands-on HR partner to Sun King’s field workforce, including Sales Agents, Store Executives, Regional Business Managers (RBMs), and Area teams. The role is critical in ensuring effective people management, high engagement, compliance with Tanzanian labour laws, and alignment of HR practices with field realities and business objectives.
About the role:
The HR Business Partner – Field Operations will act as a strategic and hands-on HR partner to Sun King’s field workforce. The role is critical in ensuring effective people management, high engagement, compliance with Tanzanian labour laws, and alignment of HR practices with field realities and business objectives.
The HR Business Partner – Field Operations will act as a strategic and hands-on HR partner to Sun King’s field workforce, including Sales Agents, Store Executives, Regional Business Managers (RBMs), and Area teams. The role is critical in ensuring effective people management, high engagement, compliance with Tanzanian labour laws, and alignment of HR practices with field realities and business objectives.
About the role:
The HR Business Partner – Field Operations will act as a strategic and hands-on HR partner to Sun King’s field workforce. The role is critical in ensuring effective people management, high engagement, compliance with Tanzanian labour laws, and alignment of HR practices with field realities and business objectives.
- Department
- Human Resources and Administration
- Employment Type
- Permanent - Full Time
- Location
- Tanzania
- Workplace type
- Onsite
- Reporting To
- Regional Hub Lead
Key Responsibilities
1. HR Business Partnership (Field Teams)
- Partner closely with field team managers to enable workforce planning, performance, and engagement.
- Work with other departments to ensure HR initiatives are integrated and aligned with overall business strategies.
- Serve as the primary HR contact for all field-based employees and managers.
2. Employee Relations & Case Management
- Manage employee relations matters for field teams, including disciplinary cases, grievances, absenteeism, sick leave management, and misconduct.
- Guide field managers on proper documentation and fair, compliant people management practices.
- Ensure consistent application of company policies across all regions.
3. Performance Management & Engagement
- Oversee performance management cycles for field staff, including goal setting, appraisals, and performance improvement plans (PIPs).
- Drive engagement initiatives targeted at field employees to improve motivation, retention, and productivity.
4. Recruitment, Onboarding & Workforce Readiness
- Oversee the end-to-end recruitment process and ensure that the organisation attracts and hires the best talent in the market.
- Ensure effective onboarding and induction of field employees, including policy awareness, code of conduct, and HR processes.
- Facilitate learning and development programs and initiatives that provide internal development opportunities for employees.
5. HR Operations & Compliance
- Ensure compliance with Tanzanian labour laws, internal HR policies, and Sun King procedures.
- Maintain accurate and up-to-date employee records for field teams.
6. Data, Reporting & Continuous Improvement
- Track and assess HR metrics for field teams (attrition, absenteeism, disciplinary cases, engagement trends).
- Provide regular insights and recommendations to HR leadership and business stakeholders.
- Continuously improve HR practices to better strengthen a large, distributed field workforce.
You might be a strong candidate if you have:
- Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or a related field.
- 3–5 years of progressive HR experience, with strong hands-on exposure to field-based or distributed teams.
- Proven experience working with sales, operations, or agent-driven field teams.
- Solid experience in employee relations, disciplinary processes, and labour law application in Tanzania.
- Experience supporting high-volume or geographically dispersed workforces is essential.
- Have the ability to communicate with fluency in both written and spoken English and Kiswahili.
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards a profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
