Regional Collections Manager
Sun King
Malawi
Posted on Jan 20, 2026
Job location: Malawi
About the role:
We are looking for a team member to join our Corporate Risk Department as a Regional Collections Manager in our South Lake Region. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-user expectations.
About the role:
We are looking for a team member to join our Corporate Risk Department as a Regional Collections Manager in our South Lake Region. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-user expectations.
- Application Deadline
- February 09, 2026
- Department
- Corporate Risk
- Employment Type
- Permanent - Full Time
- Location
- Malawi
- Workplace type
- Onsite
What you will be expected to do
- Develop and implement region-specific collections strategies that align with the company’s overall objectives.
- Lead, mentor, and supervise the Area Collections Executives, ensuring they meet their assigned targets while maintaining professionalism.
- Conduct regular training and capacity-building sessions with the regional stakeholders to improve their skills and efficiency in risk management and collections.
- Liaise with respective cross-functional regional leads in ensuring the smooth running of regional operations.
- Collaborate with the customer care teams and easy buy departments to ensure smooth customer communications and resolve disputes when they occur.
- Track daily, weekly, and monthly collection performance reports for the region.
- Ensure that all sales/ collections practices within the region comply with company policies that touch on data privacy and consumer protection.
- Liaise with the regional sales team to ensure alignment between sales and risk/ collection processes.
- Conduct regular objective audits, investigations, and training via field visitations to AHQs with underlying concerns affecting normal business operations.
- Identify potential risks in the regional collections process and develop action plans to mitigate them.
- Any other duties as may be assigned by the Country Credit Manager.
You might be a strong candidate if you have/are
- Hold a degree in a business-related field and have a minimum of 5 years of work experience in a field collections role; 2 of which MUST be in a supervisory capacity, in the microfinance, fintech or banking industries
- Passionate about positively impacting the lives of rural underserved consumers.
- A strong collaborator with great interpersonal and communication skills to mentor your team to deliver on expectations.
- Have excellent analytical and problem-solving skills.
- Have excellent MS Excel, Word, and PowerPoint skills.
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
