Regional Service Technician
Sun King
Zambia
Posted on Jan 13, 2026
Job Location: All Regions
About the role:
The regional service technician will provide field-based technical help for Sun King inverter systems and other solar products within an assigned region. The role will strengthen local technical capacity by training freelance installers, helping sales teams, and ensuring fast and effective aftersales service delivery. The technician will serve as a key link between the field and the central service team, reporting performance, costs, and customer insights in real time.
- Department
- Operations
- Employment Type
- Fixed Term - Full Time
- Location
- Zambia
- Workplace type
- Onsite
- Reporting To
- Regional Service Technician
What you would be expected to do:
Customer Service & Delivery
- Provide timely installation and aftersales servicing for inverter systems and other Sun King products.
- Troubleshoot and resolve customer technical issues to ensure high levels of satisfaction.
- Perform maintenance, repairs, replacements, and corrective actions as required.
- Ensure turnaround time targets are met for installations and service cases.
Installer Training & Capacity Building
- Train freelance installers on installation standards, safety procedures, product knowledge, and troubleshooting.
- Build capacity and motivate regional installers to maintain quality service standards.
- Conduct technical assessments to ensure installer compliance with company guidelines.
Sales Team Technical Help
- Train sales teams on system sizing, correct product pitching, and technical accuracy.
- Assist with load-sizing assessments for prospective customers.
- Provide technical insights during AHQ meetings and other commercial engagements when required.
Field Surveys & Data Reporting
- Conduct product performance surveys, installation audits, and customer experience assessments when instructed.
- Provide regular reports on service interventions, installer performance, regional issues, costs, and parts usage.
- Ensure accurate documentation of parts replaced, time spent, and root-cause diagnosis.
Compliance & Safety
- Adhere to company safety standards and regulatory requirements.
- Maintain yearly EIZ certification and alignment with ERB compliance regulations.
- Ensure all installation works meet national electrical and engineering standards.
You might be a strong candidate if you:
- Minimum 1 year in the solar industry (installation, servicing, technical assistance)
- Diploma in Electrical or any relevant qualifications in renewable energy (EIZ)
- Must reside in assigned region and travel within the region
Skills & Competencies
- Strong technical troubleshooting ability
- Excellent communication and customer engagement skills
- Ability to train and mentor technicians and installers
- Experience with inverter systems (hybrid, off-grid + batteries)
- Ability to analyze loads and perform system sizing accurately
- Organized, proactive, and performance-driven
- Ability to work independently with minimal supervision
Added Advantage
- Experience using CRM/service management tools
- Experience with battery diagnostics and lithium systems
- Motorbike or vehicle license
What we offer (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
