Country Retail Manager - PayGo Phone (Nigeria)
Sun King
Nigeria
Posted on Dec 23, 2025
Location: Lagos, Nigeria
About the role:
The Country Retail Manager - PayGo Phones (Nigeria) will guide the launch and scale of our Retail PayGo Phone business. This role will build and manage a national team accountable for onboarding retail outlets and ensuring the success of our PayGo phone sales, with a critical focus on driving sales and managing customer repayment collections through our retail network.
The Country Retail Manager - PayGo Phones (Nigeria) will guide the launch and scale of our Retail PayGo Phone business. This role will build and manage a national team accountable for onboarding retail outlets and ensuring the success of our PayGo phone sales, with a critical focus on driving sales and managing customer repayment collections through our retail network.
- Department
- EasyBuy Direct Sales
- Employment Type
- Fixed Term - Full Time
- Location
- Nigeria
- Workplace type
- Onsite
- Reporting To
- Vp, PayGo (West & Central Africa)
What you would be expected to do
1. Team Leadership & Strategy
- Build, coach, and manage a national Paygo Phone Sales team.
- Develop and execute the national retail expansion strategy for PAYG phones, setting clear targets for outlet onboarding, sales volume, and portfolio health.
- Review market data, competitor activity, and customer insights to identify new opportunities and optimize strategy.
2. Retail Network Expansion & Management
- Drive the rapid and sustainable onboarding of new retail outlets (e.g., local shops, kiosks, electronics stores) across the country.
- Establish strong, productive relationships with retail owners and staff, ensuring they are knowledgeable, motivated, and effectively selling Sun King PAYG phones.
- Oversee retail staff training programs on product features, the PAYG value proposition, sales techniques, and the use of our sales/digital platform.
3. Sales & Repayments (Collections) Performance
- Own the end-to-end sales cycle, from outlet stocking to customer repayment.
- Implement and monitor a rigorous system for tracking customer repayments.
- Develop and enforce effective follow-up procedures (e.g., via SMS, call centers, field agents) to minimize arrears and defaults.
- Collaborate with the Finance and Credit Risk teams to review repayment data, identify risk patterns, and implement strategies to improve collection rates.
- Ensure the team provides excellent customer service to resolve issues that may affect repayments.
4. Operational Excellence
- Manage inventory forecasting and logistics with the supply chain team to ensure product availability at retail points.
- Ensure all retail outlets comply with brand merchandising, point-of-sale material display, and contractual agreements.
- Utilize Sun King’s CRM and sales technology platforms to track performance, generate reports, and make data-informed decisions.
- Prepare and present regular performance reports to senior management.
You might be a strong candidate if you have
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Minimum of 7+ years of sales experience, with at least 3 years in a national sales management role.
- Proven, hands-on experience in managing Pay-As-You-Go (PAYG), microfinance, or consumer goods sold on credit/installment plans.
- Demonstrated success in building and managing a dispersed field sales team.
- Good track record in developing retail networks and driving sales growth.
- Deep understanding of collections processes and credit management in a low-income customer segment.
- Highly detail-oriented with good data interpretation skills.
- Ability to travel extensively (up to 70%) within the country.
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
