Agent Welfare Lead - ESA
Sun King
Kenya
Posted on Dec 16, 2025
Job Location: Nairobi, Kenya
About the role
The Agent Welfare Lead for East and Southern Africa at Sun King will provide strategic guidance to the Agent Welfare Associates, ensuring alignment with HR and broader company goals. The role will ensure the collation and review of agent and field data to uncover root causes of issues and areas for improvement, as well as the preparation of monthly and quarterly dashboards for HR, sales, and business stakeholders.
These insights will highlight incident prevalence and potential risks, while working closely with cross-functional teams to ensure corrective action plans are developed and implemented across departments.
About the role
The Agent Welfare Lead for East and Southern Africa at Sun King will provide strategic guidance to the Agent Welfare Associates, ensuring alignment with HR and broader company goals. The role will ensure the collation and review of agent and field data to uncover root causes of issues and areas for improvement, as well as the preparation of monthly and quarterly dashboards for HR, sales, and business stakeholders.
These insights will highlight incident prevalence and potential risks, while working closely with cross-functional teams to ensure corrective action plans are developed and implemented across departments.
- Department
- Human Resources and Administration
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Hybrid
What you will be expected to do:
Strategic Guidance and Team Enablement
- Provide strategic direction and people-focused guidance to Agent Welfare Associates, ensuring activities align with HR and overall company priorities.
- Foster a team-based and enabling environment that encourages professional development and continuous improvement.
Data Collation and Insights
- Oversee the collection and thorough review of agent and field data to identify root causes of issues and recurring areas of concern.
- Develop and apply insight-led approaches to address identified issues, strengthening continuous improvement in agent welfare.
Dashboard Preparation and Reporting
- Prepare clear monthly and quarterly dashboards for HR, sales, and business stakeholder teams.
- Highlight key metrics, incident prevalence, risks, and trends to provide practical insights and guide informed actions.
Cross-Functional Coordination
- Work closely with cross-functional teams, including HR, sales, operations, and other relevant functions, to ensure strong alignment on agent welfare initiatives.
- Facilitate the development and implementation of corrective action plans that enhance agent welfare across departments.
Incident Management and Risk Reduction
- Monitor and report on incident prevalence and potential risks related to agent welfare, ensuring timely identification and follow-up.
- Put in place proactive measures to reduce risk and strengthen the overall welfare and satisfaction of agents.
Policy and Procedure Development
- Contribute to the development and ongoing improvement of policies and procedures related to agent welfare, ensuring they are clear, current, and well communicated.
- Ensure alignment with company policies, industry standards, and legal requirements across all agent welfare activities.
You might be a strong candidate if you have:
- At least 5 years of professional experience in human resources management, with a strong focus on employee welfare, relations, and engagement.
- A minimum of 2 years’ experience guiding or coordinating a team.
- A professional certification or degree in HR Management.
- Strong data interpretation and strategic thinking skills.
- Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.
What Sun King offers:
- Professional growth in a dynamic, rapidly expanding, high social-impact industry.
- An open-minded, team-centred culture with engaged colleagues inspired by the possibilities of innovation and creating a profound impact on people and the planet.
- A truly multicultural experience, with opportunities to work with and learn from people across different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that enhance your growth as a professional through the Sun King Centre for Growth.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
