PayGo Phones Retail Manager
Sun King
Kenya
Posted on Nov 27, 2025
Job Location: Nairobi, Kenya
About the role
The PayGo Phones Retail Manager, reporting to the PayGo Phones Business Manager - Kenya, will be accountable for growing and optimizing Sun King's retail partner network across an assigned region to increase access to its financed smartphones. This role involves working with retail associates to directly recruit qualified retail partners, onboarding and training their staff, ensuring retail outlets are properly branded and stocked, and driving consistent sales performance.
The manager will build strong field relationships, assist retail partners with stock delivery, and monitor compliance to ensure brand standards and inventory accuracy. Success in this role requires strong execution skills, local market insight, and the ability to translate strategy into retail-level outcomes in a dynamic device financing landscape. The position plays a key role in enhancing customer experience through well-trained retail partners and consistent service quality.
About the role
The PayGo Phones Retail Manager, reporting to the PayGo Phones Business Manager - Kenya, will be accountable for growing and optimizing Sun King's retail partner network across an assigned region to increase access to its financed smartphones. This role involves working with retail associates to directly recruit qualified retail partners, onboarding and training their staff, ensuring retail outlets are properly branded and stocked, and driving consistent sales performance.
The manager will build strong field relationships, assist retail partners with stock delivery, and monitor compliance to ensure brand standards and inventory accuracy. Success in this role requires strong execution skills, local market insight, and the ability to translate strategy into retail-level outcomes in a dynamic device financing landscape. The position plays a key role in enhancing customer experience through well-trained retail partners and consistent service quality.
- Department
- EasyBuy Direct Sales
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Onsite
What you will be expected to do:
1. Channel Acquisition and Development
- Recruit, Train and onboard new retailers specialising in selling Sun King phones or any other available brands.
- Maintain an engaged base of retailers as per set goals in the annual operating rhythm.
- Segment engaged retailers as per given categories managing them to scale.
2. Revenue and Productivity
- Meet set Revenue goals on number of units of Sun King phone sold by month and year and in different phone models and brands.
- Maintain minimum retail productivity targets ensuring that each retailer meets their goals.
3. Portfolio Repayment Management
- Ensure the overall phone portfolio achieves set Phones Quality of Sale goals.
- Develop strategies and intervention that will improve repayments by tracking the repayment performance of phones sold through retail channel.
- Streamline phones replacement and warranty process through retail to improve overall channel performance, repayments and customer satisfaction.
4. Retail Branding, Engagement and Assistance
- Maintain proper branding of retail store by ensuring up-to-date marketing materials, merchandise issuance and branding both external and in-store.
- Frequent retail visits to improve engagement, work on resolutions and build relationships.
- Ensure optimum stocking achieving set inventory levels as well as adhering to set guidelines and processes.
5. Customer and Partner Experience
- Achieve minimum Partner Satisfaction Score (PSS) and Net Promoter Score (NPS) from End-Users based on experience with purchase through the retail channel derived from periodic retailer surveys and timely set strategies and how to improve both.
6. Team Management
- Optimum staffing based on projected business growth and expansions.
- Proper and timely communication of goals to the direct reports ensuring each one is aligned to expectation.
- Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals.
- Mentoring the team and keeping them motivated for optimum performance and retention.
You might be a strong candidate if you have:
- A bachelors degree in a business-related field or a minimum of six (6) years working in a field sales role in the FMCG, microfinance, banking or telecom industries (an MBA is an advantage).
- A strong background in retail key account management and experience working with key retail chains with bias towards devices.
- Strong people-focused skills as a team partner to mentor teams to deliver on expectations.
- Deep knowledge of both urban, peri-urban and rural markets.
- Basic digital literacy (CRM, stock tools).
- Strong communication and problem-solving abilities.
- Willingness to travel extensively (5 days/week in the field).
- Comfort working with MS Excel and PowerPoint.
What Sun King offers
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
