Senior Fulfillment Associate (Lomé, Togo)
Sun King
Software Engineering, Data Science
Togo
Posted on Oct 23, 2025
Job Location: Lome, Togo
About the role:
The Senior Fulfillment Associate ensures operational and data accuracy across multiple markets by managing SAP bookings, inventory reconciliations, and maintaining consistency between systems (SAP, Angaza, Kazi Plan, and others) and physical stock. This role requires exceptional attention to detail, good critical thinking and data management skills, and the work on multiple task while coordinating across several teams and countries. We are looking for a highly data oriented and organized professional who can turn operational data into actionable insights to support business needs and track performance across the region.
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Togo
- Workplace type
- Onsite
- Reporting To
- Operations Manager, Francophone
What you would be expected to do:
System & Process Management
- Manage SAP booking entries and ensure accuracy for all assigned markets.
- Conduct monthly reconciliations of inventory and financial records between on the system, and physical stock.
- Prepare, analyze, and submit monthly System report vs Physical Stock reconciliation reports.
- Provide daily, weekly, and monthly SAP booking trackers with recommended actions and follow-ups.
- Generate monthly SAP reports (Sales, Replacements, FOC, Returns, etc.).
- Support continuous improvement initiatives to enhance accuracy, efficiency, and data visibility across fulfillment operations.
Data Management & Reporting
- Maintain data integrity and ensure alignment between system records and operational realities.
- Collect, analyze, and validate operational data to support decision-making and performance tracking.
- Manage Ops WCAF KPI tracking on a month-to-month basis, ensuring visibility and timely reporting of performance trends.
- Build or update reports, dashboards, and trackers to improve visibility of fulfillment and operational metrics.
- Collaborate with Finance, Programs Team, and Operations teams to resolve discrepancies and improve reporting accuracy.
- Participate in audits, system reviews, and documentation of standard operating procedures (SOPs).
Financial & Cost Analysis
- Develop a strong understanding of product pricing structures, COGS (Cost of Goods Sold), and landing factor calculations to ensure accurate financial reconciliation.
- Assist in validating product cost and margin accuracy across systems and reports.
- Partner with Finance and Impex - Procurement teams to monitor pricing changes and cost implications across markets.
- Contribute to continuous improvement of cost-tracking and financial transparency in fulfillment activities.
Coordination & Stakeholder Engagement
- Work closely with internal teams (Finance, OpS, Programs team, Aftersales & Sales) to ensure seamless fulfillment operations.
- Escalate system or process issues impacting accuracy or timelines.
- Provide performance summaries and insights to the Operations Manager – Francophone Countries and other stakeholders.
You might be a strong candidate if you:
- Bachelor’s or master’s degree in Data science, Statistics, Computer Science, Supply Chain, Accounting, Finance, or a related field with a focus.
- Certifications in SAP S/4HANA or Data related courses, are an added advantage.
- 2–5 years of relevant experience in fulfillment, inventory, accounting, or data management roles.
- Experience in multinational or regional operations, especially in retail, logistics, or distribution, is an added advantage.
- Knowledge of cost modeling, margin analysis, and operational KPIs is desirable.
What Sun King Offers
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry.
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Sun King employees who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
