I.T Associate (Lomé, Togo)
Sun King
Togo
Posted on Oct 16, 2025
Job Location: Lome, Togo
About the role:
We are looking for someone who is passionate and excited about the opportunity to bring affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
- Department
- Global Analytics and Technology
- Employment Type
- Permanent - Full Time
- Location
- Togo
- Workplace type
- Onsite
What you would be expected to do:
- Provide technical support in the use of personal computer hardware, software, and specialized mainframe technology or operate a multi- platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs;
- Set up and configure desktop computers, peripherals and accounts assigning security level, Install software and repair hardware and peripherals;
- Troubleshoot, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) test personal computers and peripherals on a network to diagnose, hardware versus software problems and escalate corrective procedures to other technical resources as appropriate;
- Perform routine security checks on the system; Install repairs and remove wire and cable lines.
- Troubleshoot and resolve the issues with the helpdesk people, troubleshoot internet connection on the laptops and Monitor the internet with SIP.
- Configure laptop with forgotten password (Format and install software’s and printer) and update Windows.
- Configure new machines i3 and i5. (install MS Office, skype, adobe reader, flash player, java, update windows defender and create a restore point) Diagnose the printer on the scanning part.
- Prepare monthly IT report as per pre-determined parameters
- Undertaking IT projects as instructed by the IT management
You might be a strong candidate if you:
- Are a graduate of Computer Science, Information Technology, or Business Information Technology.
- Have 2 years’ experience out of which at least 6 months in Customer Service environment.
- Have good knowledge of the following products, platforms and areas of expertise:
Microsoft Windows Server Platforms (2003, 2008, 2012); Cisco Switches and Routers and wireless devices; Microsoft 32/64-bit Window Platforms (Windows 7/8/10); Office applications’/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and Network Security, Microsoft SQL Server - Have Excellent reasoning skills and strategic planning abilities.
- Possess the ability to intervene with crisis management or troubleshooting as necessary Ability to set goals for team members
Added Advantage
- Ability to work on Linux environment especially Centos.
What Sun King Offers
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry.
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Sun King employees who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
