IT Support Associate
Sun King
IT, Customer Service
Zambia
Posted on Oct 9, 2025
Location: Ndola
About the Role:
The IT Associate will work closely with the Human Resources, IT and Administration team to ensure the organization has adequate capacity to build business operations and resolve any technical issues employees may face.
About the Role:
The IT Associate will work closely with the Human Resources, IT and Administration team to ensure the organization has adequate capacity to build business operations and resolve any technical issues employees may face.
- Department
- Global Analytics and Technology
- Employment Type
- Permanent - Full Time
- Location
- Zambia
- Workplace type
- Onsite
- Reporting To
- IT Manager
What you would be expected to do:
- Provide technical assistance in the use of PC hardware, Software, and operate a multi- platform(Linux/windows/Mac) computer environment, monitor, and assist resolve call center agent environment issues remotely.
- Set up and configure desktop computers, peripherals and accounts assigning security level, install software(MS Office, skype, adobe reader, flash player, java, Symantec) and repair hardware and peripherals.
- Troubleshoot, repair, and maintain office PC (e.g., laptops, desktops, Local storage ,Scanners, 3G/4G Routers and Multifunction printer configuration) check peripherals on a network to diagnose, hardware versus software problems and escalate corrective procedures to other technical resources as appropriate.
- Perform routine security checks on user and Data center systems within the office.
Perform Basic Data Center maintenance. - Monitoring, tracking and escalating incidents/ issues within our helpdesk and various vendors' helpdesk platforms, various company service groups and vendors (secondary).
- Compile the monthly IT report based on established criteria.
- Undertaking IT projects as instructed by the IT management.
- Onboarding of new staff to company IT policies as well as issuance of working tools.
- Perform IT Inventory & Asset Management.
- Coordinate with different vendors in case of damage or replacement to IT equipment’s & make sure the same is delivered within the set timelines.
You might be a strong candidate if you:
- Possess Bachelor’s Degree in Information Technology or Computer Science.
- Have 2-3 years’ experience out of which at least 6-12 months in IT Customer Service environment.
- Have strong capabilities in the following products, platforms, and areas of expertise:
- Microsoft Windows Server Platforms (2008, 2012),
- Cisco Switches and Routers and wireless devices;
- Microsoft 32/64-bit Window Platforms (Windows 7/8/10),
Office applications’/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and Network Security, Microsoft SQL Server - Experienced in Linux OS preferably Red hat/CentOS
strategic planning abilities. - Possess the ability to intervene with crisis management or troubleshooting as necessary.
- Able to set goals for team members.
- Able to handle multiple tasks with a high level of efficiency in results delivery.
What we offer (in addition to compensation and statutory benefits):
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
