Service Technician (Bilingual)
Sun King
Mozambique
Posted on Oct 3, 2025
Location: Nampula
About the role:
Sun King is seeking a hands-on, technically skilled service technician to be vital to our after-sales service in Mozambique. You will be the expert on the front lines, ensuring that every product returned to us is diagnosed, repaired, or refurbished to the highest quality standards. Your work will directly impact customer satisfaction and reliance in the Sun King brand. This role is perfect for a problem-solver passionate about technology, quality, and providing real solutions to our customers.
About the role:
Sun King is seeking a hands-on, technically skilled service technician to be vital to our after-sales service in Mozambique. You will be the expert on the front lines, ensuring that every product returned to us is diagnosed, repaired, or refurbished to the highest quality standards. Your work will directly impact customer satisfaction and reliance in the Sun King brand. This role is perfect for a problem-solver passionate about technology, quality, and providing real solutions to our customers.
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Mozambique
- Workplace type
- Onsite
- Reporting To
- After Sales Manager - ESA
What you will be expected to do:
- Product Diagnosis & Repair:
- Expertly diagnose faults and perform repairs on a wide range of returned Sun King solar products (lamps, home systems, etc.).
- Accurately document the root cause of failures and repair actions taken for data analysis and reporting.
- Refurbishment Centre Support:
- Work within the refurbishment centre to restore products to like-new condition, following standard operating procedures.
- Efficiently manage the workflow of faulty units, ensuring a swift turnaround from intake to quality-checked, ready-to-use product.
- Quality Control:
- Conduct Incoming Quality Control (IQC) checks on returned products to assess their condition.
- Perform Outgoing Quality Control (OQC) checks on all repaired and refurbished units before redeployment to guarantee they meet Sun King's strict performance and safety standards.
- Technical Support & Training:
- Provide direct technical care to customers, helping to troubleshoot issues over the phone or in person.
- Assist the After-Sales team in training internal staff, such as Sales Agents and Energy Officers, on basic product troubleshooting and maintenance best practices.
- Spare Parts & Inventory Management:
- Assist the management of spare parts inventory at the service centre, ensuring critical components are available for repairs.
- Report on spare parts usage and stock levels to the After-Sales Manager.
- Any other business as assigned by your supervisor.
You might be a strong candidate if you have:
- Top marks at a top 5 Regional or globally recognised University with a Diploma or degree in engineering or other relevant disciplines.
- An advanced degree is welcome.
- 2+ years of experience in a technical repair role, preferably with electronic consumer goods, mobile phones, or renewable energy products.
- Strong practical skills in soldering, component-level repair, and using multimeters and other diagnostic tools.
- Ability to interpret data, identify trends, and generate actionable insights.
- Excellent verbal and written communication skills with the ability to distil information and comprehend how to communicate to different audiences to get results.
- Passionate about customer service and resolving their issues.
- The ability to maintain calm under pressure.
- Efficiency and organizational skills.
- Critical Thinker: Powerful ability to structure problems and drive towards solutions even in ambiguous situations.
- Entrepreneurial Spirit with qualities of being able to work with limited supervision and figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Demonstrates humility.
- Motivated by the social mission to provide energy to consumers and employment to rural communities. Should be a value-oriented person.
- Excellent communication skills; be able to write and speak both in English and Portuguese.
What Sun King offers:
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, partnership culture made up of talented colleagues who are passionate by the need of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better mentor, manager, and professional through the Sun Center for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and learning comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining a broad workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
We believe that innovation and learning comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining a broad workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
