Senior Service Engineer- Solar Inverters
Sun King
Madagascar
Posted on Sep 5, 2025
Location: Antananarivo, Madagascar
About the role:
The role holder will manage complex troubleshooting, oversee service operations, and provide technical expertise to customers and internal teams. You will be the go-to person for escalated technical hurdles and play a key role in enhancing service quality and customer satisfaction.
About the role:
The role holder will manage complex troubleshooting, oversee service operations, and provide technical expertise to customers and internal teams. You will be the go-to person for escalated technical hurdles and play a key role in enhancing service quality and customer satisfaction.
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Madagascar
- Workplace type
- Onsite
What you will be expected to do:
Quality Assurance:
- Ensure standard and timely installation of solar inverters and Solar products in compliance with company and national standards.
- Perform regular system and process audits to identify improvement opportunities.
- Ensure standard and timely annual maintenance services for all eligible customers.
- Monthly installation audits and installer reviews.
- Oversee the diagnosis and resolution of complex technical inverter issues.
- Ensure compliance with safety standards and regulatory requirements during all service activities.
- Provide expert guidance to service teams and customers on the installation, maintenance, and troubleshooting of solar inverters.
- Work with relevant stakeholders to address recurring technical issues and provide feedback for improvements.
Customer Service:
- Ensure excellent after-sales services for Sun King customers.
- Manage and resolve escalated customer complaints.
- Ensure all customer inquiries are replied to and resolved effectively.
- Provide expert customer assistance, addressing inquiries and resolving issues related to inverter systems internally, virtually, and on-site.
- Ensure timely closure of all warranty claims and replacement requests.
- Ensure timely diagnostics and repairs on all customer returns while maintaining a report on all practical issues and actions.
- Ensure seamless warranty claims and replacement processes.
Record Keeping, Data Evaluation and Reporting:
- Maintain accurate date records on all practical issues and actions.
- Perform data evaluation to identify trends, improve processes, and enhance customer experiences.
- Provide periodic reports to management on the inverter activities.
- Maintain detailed service records and generate technical reports
Drive Operational Efficiency:
- Develop and implement service protocols, including preventive maintenance strategies.
- Develop, implement, and maintain (SOPs) for inverter processes.
- Work with relevant stakeholders to address recurring constraints and drive continuous improvement initiatives.
- Stay updated on emerging technologies and industry advancements to enhance service delivery.
Training:
- Management of the Sun King Installer Academy
- Work with cross-functional teams to promote product education.
- Provide mentorship and training to junior service engineers and technical staff.
- Build training materials on installation, troubleshooting, maintenance, and repairs
- Conduct advanced technical training for inverter installers, partners, and internal teams
- Any other business as assigned by your supervisor.
You might be a strong candidate if you:
- Hold a bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field, with at least 5 years of experience in after-sales services in the solar inverter industry.
- Have strong evaluation and problem-solving skills, with proficiency in data evaluation and technical reporting.
- Demonstrate proven track record as a Senior Service Engineer or similar role, with strong expertise in solar inverter and PV systems, electrical wiring standards, and power electronics.
- Have hands- on experience in installation, troubleshooting, maintenance, and use of diagnostic tools, software, and remote monitoring platforms.
- Possess excellent customer service orientation, communication, and people relations skills, with the ability to train, present, and engage stakeholders effectively.
- Demonstrate management abilities, including experience conducting audits, overseeing processes, and working both alone and as a team.
- Are well-organized, detail-oriented, and flexible, with willingness to travel for on-site service operations and customer assistance.
What we offer (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
