Area Collections Executive
Sun King
About the role:
We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as Area Collections Executives. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to the collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company's offer meets end-users' expectations.
- Department
- Corporate Risk
- Employment Type
- Fixed Term Contract
- Location
- Tanzania
- Workplace type
- Onsite
- Reporting To
- Regional Collections Manager
What you would be expected to do:
- Convert delinquent accounts into current customers by conducting overdue client visits and making collection calls.
- Work with Area Business Managers, Field Sales Executives, and Energy Officers to minimise default rates through proactive follow-ups with delinquent customers.
- Identify, report, and investigate suspected cases of fraud or tampering.
- Escalate complex cases, such as client complaints, tampering, or fraud, and work closely with the Fraud Management team to resolve them effectively.
- Train field agents on key risk processes, including various collection techniques and repossession strategies.
- Drive operational rhythm by ensuring that field officers complete their collection calls and repossession tasks within the set timelines.
- Review and evaluate area portfolio and repayment trends, and develop daily, weekly, and monthly strategies to improve collection rates from delinquent customers.
- Conduct mystery market visits to assess sales quality, gather diverse insights from different areas, and refine strategic direction while addressing issues related to delinquent accounts and repayments.
- Provide weekly updates to Sales and Risk Management teams on field interventions conducted, results achieved, and customer insights gained.
- Design, pilot, and operationalise collection processes aimed at improving repayment rates and enhancing customer satisfaction.
You might be a strong candidate if you:
- Have a bachelor's Degree or Diploma, preferably in Criminology or a related field.
- Have a minimum of 2 years of experience in Collections, Fraud Identification, or Investigation.
- Have strong skills in fraud detection, investigation, and credit management.
- Have proficiency in advanced Excel and excellent attention to detail.
- Having experience in Microfinance, Banking, Fintech, or PAYGO is an added advantage.
What we offer:
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.