Zonal Training Manager
Sun King
Madagascar
Posted on Sep 2, 2025
Location: Antananarivo, Madagascar
About the role:
We are seeking highly motivated, skilled and experienced people to join our team. As the Zonal Training Manager, you will be in charge for project implementation and driving impactful field training in Sun King. You will also be in charge for overseeing training programs on a zonal level. The Zonal training manager will work with field teams, Training manager and other stakeholders to realize practical training solutions for optimized business performance.
About the role:
We are seeking highly motivated, skilled and experienced people to join our team. As the Zonal Training Manager, you will be in charge for project implementation and driving impactful field training in Sun King. You will also be in charge for overseeing training programs on a zonal level. The Zonal training manager will work with field teams, Training manager and other stakeholders to realize practical training solutions for optimized business performance.
- Department
- EasyBuy Program Management
- Employment Type
- Permanent - Full Time
- Location
- Madagascar
- Workplace type
- Onsite
What you would be expected to do:
Supervise and or deliver training sessions in the field
- Attendance of classroom training sessions for major initiatives e.g. new roll outs and pilots as per the set KPI and schedule.
Coordinate Field Audits
- Work with the Country Training Manager to drive field audits on knowledge retention and application of training programs on agents.
- Audit agent onboarding process.
- Work with ABMs on the agent recruitment process, improve agent activity, completion of phase 1 and 2 of the phased learning approach and keep attrition levels MoM in their regions at a maximum of 1%.
- Audit all new initiatives, pilots and roll outs
Litmos Hygiene
- Ensure 90% data hygiene on Litmos, raise any red flag issues on user data directly with the Country Training Manager. Ensure all activations and deactivations are closed within 24 hours from escalation.
Develop Field Training Programs:
- Work with the Country Training Manager and relevant stakeholders to design, develop, and update agent training content and programs tailored to the specific needs of Energy Officers.
- Identify and update key skills and capabilities for agents required for success in the field
- Fast track learning to achieve %age completion metrics in 10 days
Supervise the implementation of field onboarding and policy training
- Working with HR, oversee the onboarding of ABMs through the 90 Day program and give feedback reports.
- Steer refresher training and policy comprehension with field teams.
- Culture- Champion & Policy - Drive adherence and cascade the policies
Regional Mentor Onboarding and Supervising
- Practical Field onboarding and shadowing for new Regional mentors
- Observe Regional Mentor field training activities in relation to Field Staff and Energy officers.
- Ensure Regional Mentors work with sales managers and team managers to establish and report on the most suitable training locations and schedules based on regions, areas and clusters as well as Energy Officer availability.
- Provide guidance and coaching to Regional Mentors on effective training techniques, product demonstrations, and resolving field issues.
- Improve Regional Mentor KPIs. Ensure Litmos course adoption and completion
- maintain consistency of 80% Litmos engaged users and Litmos users MoM in their regions, accelerate learning team effectiveness and maintain performance standard.
Evaluate EB Performance:
- Observe and assess Energy officer and Field Staff performance after field training activities, identifying strengths, areas for improvement, and development needs.
- Provide constructive feedback and recommendations to enhance Field Staff and Energy Officer skills and overall performance.
- Assist the TM on implementation constraints based on TSI.
- Work with TM to build effective content specifically targeted towards improvement areas
Work with Sales Team:
- Market company training opportunities to Field Staff and provide information on benefits to encourage participation.
- Work closely with Zonal Business Managers to align field training activities with overall sales training goals and strategies.
- Work closely with Zonal Credit Manager to align field training activities with overall collections goals and strategies.
- Communicate and work with Zonal Business Managers/Credit evaluators to ensure a seamless integration of field training initiatives with sales and collections initiatives.
Documentation and Reporting:
- Maintain accurate records of field training activities, attendance, and training outcomes on launches and pilots for the Country Training Managers.
- Prepare regular reports on training progress, key findings, and recommendations for improvement to assist ongoing training and development efforts.
Stay Updated on Industry Trends:
- Stay informed about the solar industry, market trends, and changes in technology to ensure the field training programs remain relevant and aligned with industry developments.
You would be a strong candidate if you:
- Hold a bachelor's degree in a relevant field is preferred
- Are bilingual: can speak French, English and local languages
- Have a training background, with strengths in strategy alignment, project management, training needs evaluation and content development.
- Demonstrate strong knowledge of sales and collections techniques and customer engagement.
- Possess excellent communication and presentation skills.
- Have the ability to provide constructive feedback and coaching to improve sales and collections performance.
- Are proficient in communicating and coordinating field training activities.
- Have proven experience in sales and collections training, preferably in the solar energy or PayGo industry.
- Demonstrate familiarity with CRM systems and sales tools and data evaluation tools
- Have strong attention to detail and ability to evaluation training effectiveness.
- Are flexible to travel 50% of the time to various locations for field training sessions and assessments
- Have past experience in guiding teams will be an added advantage.
What Sun King Offers (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
