Senior IT Associate
Sun King
IT
Madagascar
Posted on Sep 2, 2025
Location: Antananarivo, Madagascar
About the role:
The Senior IT Associate will be in charge for maintaining and assistance Sun King’s IT infrastructure, providing user assistance, delivering IT training, and managing endpoint hardware and software. This role requires a broad technical skillset, excellent communication abilities, and the capacity to work alone and as a team within a dynamic environment. The ideal candidate will have a strong background in call center technology, IT procurement, cybersecurity, computer networking, and various operating systems.
About the role:
The Senior IT Associate will be in charge for maintaining and assistance Sun King’s IT infrastructure, providing user assistance, delivering IT training, and managing endpoint hardware and software. This role requires a broad technical skillset, excellent communication abilities, and the capacity to work alone and as a team within a dynamic environment. The ideal candidate will have a strong background in call center technology, IT procurement, cybersecurity, computer networking, and various operating systems.
- Department
- Global Analytics and Technology
- Employment Type
- Permanent - Full Time
- Location
- Madagascar
- Workplace type
- Hybrid
- Reporting To
- IT Manager, East and Southern Africa
What you would be expected to do:
- IT Infrastructure Management:
- Maintain and troubleshoot network systems, servers, and data storage solutions.
- Ensure network security and data integrity.
- Monitor system performance and implement improvements as needed.
- User Assistance:
- Provide technical assistance to staff across East and Southern Africa, addressing hardware and software issues.
- Resolve technical problems in a timely and efficient manner.
- Document assistance tickets and resolutions.
- IT Training:
- Develop and deliver IT training programs for employees.
- Create training materials and documentation.
- Provide ongoing assistance and guidance to users on IT systems and software.
- Endpoint assistance:
- Manage and maintain endpoint devices (laptops, desktops, mobile devices).
- Install, configure, and update software applications.
- Perform hardware repairs and upgrades as needed.
- Call Center Technology:
- assistance and maintain call center technology, including VoIP systems and related software.
- Troubleshoot technical issues related to call center operations.
- IT Procurement:
- Assist in the procurement of IT hardware, software, and services.
- Manage vendor relationships and negotiate contracts.
- Cybersecurity:
- Implement and maintain security measures to protect IT systems and data.
- Monitor for security threats and attend to incidents.
- Operating Systems:
- Provide expertise in various operating systems, including Windows, Linux, and macOS.
- Team work:
- Work closely with other departments to ensure IT needs are met.
- Communicate effectively with team members and stakeholders.
- Emergency assistance:
- Be available to provide assistance outside of normal working hours in case of emergencies.
You might be a strong candidate if you:
- Hold a bachelor’s degree in Information Technology, Computer Science, or a related field, with at least 5 years of experience in an IT role.
- Possess strong expertise in call center technology, IT procurement, cybersecurity, computer networking, and operating systems.
- Demonstrate proficiency in Windows, Linux, and macOS environments.
- Are skilled in technical troubleshooting, problem-solving, software installation, configuration, and network administration.
- Have knowledge of cybersecurity best practices and IT procurement processes.
- Possess excellent communication and people relations skills, fluent in English and Malagasy, with the ability to train and present effectively.
- Are highly organized, with strong time management skills, a positive attitude, and flexibility to work alone or after hours in emergencies.
What we offer (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
