Programs Optimization Associate
Sun King
Zambia
Posted on Aug 19, 2025
Location: Lusaka
About the role
About the role
An EB Programs Optimization Associate will be planning and coordinating programs to ensure continuity in the organisation's day-to-day core functions. Work with other stakeholders to ensure pilots and projects are fully implemented, monitored and well controlled within stipulated timelines. This person will be travelling to the field occasionally (~30% of the time).
- Department
- EasyBuy Direct Sales
- Employment Type
- Permanent - Full Time
- Location
- Zambia
- Workplace type
- Onsite
- Reporting To
- EB Programs Optimization Manager
What you would be expected to do:
Sun King - Internal: Handling CRM Administrative activities
- Creation/editing of users, SMS setups, archiving of inactive users, and HUB-related Field Sales Executive issues as requested
- CRM-related technical activities
- Escalation and follow-ups on the resolution of field sales executives selling apps, CRM error messages, and technical problems.
- Suggests software improvements or process changes
- Raise tickets to the Tech Development Team and follow up on resolution
- Escalating work tools issues and helping resolve them
- Formulate mechanisms to improve common requests.
Customer Facing: Ensuring a great customer experience
- Handle program escalations and provide timely feedback/solutions.
- Provide field assistance to EB Sales Team
- Management of MDM platforms
- Ensure proper configuration of PAYG Agent and customer phones
Field visits
- Ensures field visits are done monthly at least.
- Collect feedback from Agents, area business, and Regional Managers on issues faced in the field
- Report feedback and ensure closure and follow-ups are acted upon.
Cross-functional teamwork: Project Management
- Work with other departments to ensure their requests are attended to by taking front-line initiative in pilots/projects assigned.
- Create a detailed project plan tracking the progress of project activities and tasks
- Document project shortcomings and learnings for closer follow-up
- Work closely with Program Optimization Managers to ensure effective and efficient project execution.
Improvements: Owning and Improving Processes (current and future)
- Creating/documenting detailed processes and producing comprehensive reports based on any assignment to ensure proper checks.
- Administer surveys to expedite process alignments.
- New product/software piloting, reporting, and implementation.
- New product testing both in the office and in the field. He/She will be tasked with ensuring all
- Design presentations, data visualizations, and dashboards for strategic planning and project executions.
You might be a strong candidate if you:
- Have a bachelor’s degree or its equivalent.
- Possess at least 2 years' experience with a proven track record of maintaining records and interacting with different systems and tools.
- Having knowledge and experience in operational tools such as Google Sheets, Slides, and Apps Script would be an added advantage.
- Possessing project management skills and any certification or its equivalent will be an added advantage.
- Have excellent people person skills and the ability to work with stakeholders with different working styles, priorities, and communication styles.
- Demonstrated excellent time management skills in terms of workload balancing and gave feedback to queries of colleagues.
- Are able to evaluate prioritization of tasks and projects on the go and work on high-impact, low-effort items first. Multitasking is key.
- Have problem-solving ability and a fix-what’s-broken mindset—strategic thinking, innovation, and action.
- Possess excellent attention to detail, and know that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
- Possess excellent issue-tracking and resolution skills, IT skills, and advanced computer skills.
What we offer (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
