LPG Retail Associate
Sun King
Kenya
Posted on Aug 14, 2025
The role holder is the face of the LPG team and the primary point of contact between the company and its customers. The role holder will ensure a safe, efficient, and smooth delivery of LPG products to registered and approved customers. A focus on safety, customer service, and operational excellence is important.
- Application Deadline
- August 27, 2025
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Onsite
- Reporting To
- Regional Sales Manager - Clean Cooking
What you would be expected to do:
Last mile task completion
- Conduct customer installations, cylinder exchanges, meter exchanges, uninstallations/repossessions, and in-house LPG maintenance/service events.
- Deliver LPG products to customers safely, efficiently, and on time.
- Provide exceptional customer care by addressing inquiries, resolving issues, and ensuring a positive customer experience during in-home task completion
- Adhere to LPG handling and transportation safety procedures
- Report and document any incidents, near misses, or safety concerns.
Customer Training and Safety Audits
- Onboard and train customers on LPG usage during installations
- Perform on-site safety audits at customer’s homes or businesses to minimize cooking-related risks.
Stock management
- Ensure zero loss of stock between the shop and the customer.
- Maintain LPG mass balance accuracy.
Team Collaboration
- Work closely with the Last Mile, Sales, and Risk teams to optimize LPG performance and support a positive work environment.
You might be a strong candidate if you:
Competencies
- Basic understanding of LPG, safety, and regulatory requirements
- High level of attention to detail and commitment to safety
- Customer-focused and problem-solving approach mindset
- Ability to manage time effectively
- Strong reading comprehension and verbal communication skills.
Experience & Qualifications
- Ability to operate a motorcycle
- Valid motorcycle driving licence (Mandatory)
- 1 year of experience in a delivery, customer engagement, or related role
- Utmost professionalism while interacting with customers in their homes
- Strong organization and time management abilities
- Reliable, trustworthy, and responsible
- Team player, self-driven, proactive, friendly, communicative & open to learning, and feedback
- Able to set and meet targets, structured approach to running operations
- Experience working within an informal settlement is a plus
- Familiarity with route planning and customer scheduling, or customer management is a plus
- Basic first aid and fire safety training is a plus
What we offer
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis
of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis
of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
