Credit Assessor
Sun King
Operations
Kenya
Posted on Aug 2, 2025
Location: Nairobi, Kenya
About the role:
The holder of this role will ensure that only creditworthy clients are approved for our high-value solar products through the Pay-As-You-Go (PayGo) financing model. He/ She work will play a key role in upholding our credit standards by thoroughly assessing client eligibility, verifying backend tickets, and ensuring customers are well informed.
About the role:
The holder of this role will ensure that only creditworthy clients are approved for our high-value solar products through the Pay-As-You-Go (PayGo) financing model. He/ She work will play a key role in upholding our credit standards by thoroughly assessing client eligibility, verifying backend tickets, and ensuring customers are well informed.
- Department
- Corporate Risk
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Hybrid
- Reporting To
- Credit Assessment Supervisor
What you would be expected to do:
- Prospect Client Verification Calls. Approves or rejects prospects.
- Decision-Making. Based on client feedback, approve or reject the prospect’s eligibility for product issuance.
- Backend Verification Tickets. Ensuring Installations, Payment confirmation, and Document verification are done correctly..
- Customer Issue Escalation. Address questions and concerns raised by clients during calls and escalate unresolved or urgent issues to the relevant departments.
- CRM and Systems Management. Accurately log interactions, update progress, and navigate multiple tabs and tools (CRM systems, call platforms, photo review portals) simultaneously.
You would be a strong candidate if you:
- Possess a diploma or Bachelor’s degree in Business, Communications, Finance, or a related field.
- Have at least 1–2 years of experience in customer service, credit vetting, or call center operations. Experience in solar/asset financing is a plus.
- Demonstrate excellent verbal and written communication skills in English and Swahili.
- Have strong people relations and decision-making skills, attention to detail, and the ability to assess verbal cues and establish creditworthiness.
- Are flexible to work in rotational shifts, including weekends and public holidays.
- Have the ability to multitask effectively and handle multiple systems and screens simultaneously.
- Are proficient in using CRM tools, call center platforms, and Microsoft Office Suite.
What Sun King Offers (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
