Area Collections Executive
Sun King
Zambia
Posted on Jul 31, 2025
Job Location: Across Zambia
About the role:
The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in teamwork with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.
About the role:
The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in teamwork with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.
- Department
- Corporate Risk
- Employment Type
- Permanent - Full Time
- Location
- Zambia
- Workplace type
- Onsite
- Reporting To
- Regional Collection Manager
What you would be expected to do:
Performance Indicators
- Work with Regional Collections Manager to provide ABM and CAs with specific cohorts of accounts to prioritise follow ups based on detailed performance checks on a weekly basis.
- Drive the Area Collection Score to at least 80% and maintain such standard
- Reduce the Area Portfolio Disabled rate to at least 15% of the entire regional book
- Maintain Area at Risk Rate at less than 1% weekly/monthly average.
- Follow up on all restricted agents and provide a report on their reason for restriction and provide a detailed plan to get them either unrestricted or replaced and have their accounts reassigned should the key findings be overall non performance.
- Enforcement of Risk and collection interventions to ensure key outcomes are achieved.
- Follow up on findings from periodic collections surveys done by the CC team.
- Performance drive for the area collection Ambassadors.
- Reduction of Risk exposure that will damage the portfolio quality and the company’s image
- Enforce FSE Kazi Usage, through achieving at least 80% Kazi Task Completed
Essential Indicators:
- Proper management of collection ambassadors to ensure the target is aligned to the company’s goals.
- Trace and close all non-performing accounts, with emphasis on those greater than 180 days disabled.
- Proper training and engagement of energy officers and collection ambassadors to increase the Kazi success rate and collection abilities.
- Area portfolio check and strategizing to address and improve the quantity of collections and quality of sales.
- Immediate addressing of risk exposures and recommendation to the risk team for resolution
- Timely follow-up of customer complaints, such as faulty issues and poor service, is issued to ensure quality service is rendered.
- Check the area portfolio and repayment trends provided and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
- Proper weekly reports stating all the activities conducted and aligning with data and the achievement rate of daily activities.
- Setting and ensuring the drive of target setting in the respective AHQ through engagement of the RCM, ABMs and energy officers.
- Facilitate reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by agents, etc., as per the processes laid out by the Risk function.
- Tracking of FPDs and SPDs and poor repayment customers to know the reason for not repaying and address findings immediately.
- Timely resolution of complex complaints from clients in their region.
- Oversee repossession efforts and ensure they are in line with the organization’s repossession policy.
You might be a strong candidate if you:
- Bachelor's degree/Higher Diploma related to Finance, Community Development, communication, credit risk management, or related fields.
- At least 1 year of work experience in a similar position with field experience working with rural customer settlements.
- Passionate about working in the field to drive collections, resolve issues, and enhance the customer experience.
- Strong experience from a microfinance/fintech or banking background in credit collections and debt recovery is preferable.
- Must have good communication & people skills
- Excellent people skills.
- Clear and straight-to-the-point communication skills with fluency in English and at least one local language.
- Clear thinking/problem-solving ability.
- Passionate about working with rural customers & resolving customer issues.
- Excellent issue-tracking and resolution skills.
- Able to manage multiple tasks at the same time diligently and accurately.
- Work with multiple sales teams and cross-functional teams seamlessly.
What Sun King Offers (in addition to compensation and statutory benefits)
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
