Failure Analysis Engineer, Lagos (Nigeria)
Sun King
Nigeria
Posted on Jun 30, 2025
Location: Lagos, Nigeria
About the Role:
The FAE performs in-depth FA and Verification at the levels of Products usage, Mechanical, Printed Circuit Board Assembly (PCBA), Component with the technical guidance from R&P team (China). This position requires good assessment skills to identify and attribute failures to the DESIGN, COMPONENT or PROCESS levels as well as good communication skills to provide feedback to both internal and external Quality teams regarding all failures. The FAE will be also required to provide technical assistance for all levels of FA, including inverters installation, installation procedure established, local Failure Troubleshooting by the Technicians from the after sales team.
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Nigeria
- Workplace type
- Onsite
- Reporting To
- Customer Quality Manager
What you would be expected to do
- Perform Product and Electronic component failure assessment using appropriate tools and methods.
- Regular field visit to collect / investigate / verify / resolve customer’s complaints.
- Regularly maintain West-Africa troubleshooting result done by other teams (after sales team).
- Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.
- Coordinate and work with the service team for a continuous improvement troubleshooting process.
- Give guidance (Qualification & Failure assessment) to the partner once claim occurs.
- Provide training and guidance to ensure continuous improvement of the team's technical capabilities and knowledge.
You might be a strong candidate if you have
- Bachelor’s degree or its equivalent, major in Electrical Engineering, Electronic Engineering, or a related field.
- Good Assessment and problem-solving skills with a focus on failure assessment.
- Experience with inverter installation and high-voltage electrical installation.
- Experience in electronic component failure assessment, familiarity with common electronic component failure modes and assessment methods.
- Excellent communication and teamwork skills, able to work with multiple teams and coordinate work effectively.
- Proven track record of delivering excellent results in past experiences
- Familiar with the assessment skill, 5W, 8D, fishbone diagram.
- Familiar with the common electronic equipment, e.g: multimeter, AC/DC power supply, oscilloscope.
- Positive and proactive can-do attitude. Willing to be hands-on.
- Good presentation and communication skills and able to work cross-functionally.
- Be willing to visit field / customer regularly.
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
