Customer Service Executive
Sun King
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See open jobs at Sun King.See open jobs similar to "Customer Service Executive" Shortlist.Customer Service
Uganda
Posted on Jun 30, 2025
Location; Kampala
Languages; Runyakitara, Luo, Acholi, Langi, Kumam, Japhadola, Lumasaba, Lugbar, Langi, Ateso, Lugwere
As a Customer Service Executive, you are required to promote, deliver and maintain a high quality, professional service image to Sun king Customers, effectively and efficiently resolve queries, take ownership of any issue raised until resolution is achieved, and achieve productivity performance standards set by the Customer Service Function.
Languages; Runyakitara, Luo, Acholi, Langi, Kumam, Japhadola, Lumasaba, Lugbar, Langi, Ateso, Lugwere
As a Customer Service Executive, you are required to promote, deliver and maintain a high quality, professional service image to Sun king Customers, effectively and efficiently resolve queries, take ownership of any issue raised until resolution is achieved, and achieve productivity performance standards set by the Customer Service Function.
- Department
- EasyBuy Program Management
- Employment Type
- Fixed Term - Full Time
- Location
- Uganda
- Workplace type
- Hybrid
- Reporting To
- Customer Service Manager
What you would be expected to do
- Offering product and service education to customers in an efficient & effective manner
- Handling customer queries with quality and professionalism
- Managing customer queries promptly to avoid long waiting times and high drop rates.
- Managing customer interactions within the standard handling time
- Updating customer information in the required tools as per the standard operating procedures
- Be available to handle Inbound / Outbound traffic during low and peak hours
- Ensure process compliance, and follow through on customer process recommendations.
- Offering sales team assistance to prospective customers
- Consider eligibility by comparing client information to requirements.
- Accomplishing the Customer service vision and mission by meeting related Key performance indicators set by the function.
You might be a strong candidate if you
- Possess a University Degree or Diploma in a business-related field.
- Portray Language Proficiency; MUST be fluent in English and Luganda plus any other local languages i.e. Runyakitara (Runyoro, Rutoro, Runyankole, Rukiga), Luo (Acholi & Langi), Lumasaba, Ateso, Lugbara, Kumam, Lugwere.
- Are excellent oral and written communication skills
- Have efficient application of Microsoft Office software packages including Outlook, Word, Excel, PowerPoint
- Have Basic internet knowledge
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
Our Hiring Process
Stage 1:
Applied
Stage 2:
Phone Interview
Stage 3:
Oral Interview
Stage 4:
Hold
This job is no longer accepting applications
See open jobs at Sun King.See open jobs similar to "Customer Service Executive" Shortlist.
