Senior IT Associate
Sun King
IT
Tanzania
Posted on Jun 13, 2025
Location: Arusha
About the role:
The Senior IT Associate will oversee and maintain IT infrastructure, deliver technical assistance across East and Southern Africa, manage endpoint devices, ensure cybersecurity, oversee call center technology, and coordinate IT procurement. They will also provide user training, work closely with departments to address IT needs, and deliver emergency technical assistance when required.
About the role:
The Senior IT Associate will oversee and maintain IT infrastructure, deliver technical assistance across East and Southern Africa, manage endpoint devices, ensure cybersecurity, oversee call center technology, and coordinate IT procurement. They will also provide user training, work closely with departments to address IT needs, and deliver emergency technical assistance when required.
- Department
- Global Analytics and Technology
- Employment Type
- Permanent - Full Time
- Location
- Tanzania
- Workplace type
- Onsite
- Reporting To
- IT Manager, East and Southern Africa
What you would be expected to do
- IT Infrastructure Management:
- Maintain and troubleshoot network systems, servers, and data storage solutions.
- Ensure network security and data integrity.
- Monitor system performance and implement improvements as needed.
- User Assistance:
- Provide technical assistance to staff across East and Southern Africa, addressing hardware and software issues.
- Resolve technical problems in a timely and efficient manner.
- Document service requests and resolutions
- IT Training:
- Develop and deliver IT training programs for employees.
- Create training materials and documentation.
- Provide ongoing guidance to users on IT systems and software.
- Endpoint Assistance:
- Manage and maintain endpoint devices (laptops, desktops, mobile devices).
- Install, configure, and update software applications.
- Perform hardware repairs and upgrades as needed.
- Call Center Technology:
- Manage and maintain call center technology, including VoIP systems and related software.
- Troubleshoot technical issues related to call center operations.
- IT Procurement:
- Assist in the procurement of IT hardware, software, and services.
- Manage vendor relationships and negotiate contracts.
- Cybersecurity:
- Implement and maintain security measures to protect IT systems and data.
- Monitor for security threats and act on any observed or prevailing incidents.
- Operating Systems:
- Provide expertise in various operating systems, including Windows, Linux, and macOS.
- Departmental Partnership:
- Work closely with other departments to ensure IT needs are met.
- Communicate effectively with team members and stakeholders.
- Emergency Assistance:
- Be available outside of normal working hours to address critical IT issues.
You might be a strong candidate if you
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum of five years of experience in an IT role.
- Strong background in call center technology, IT procurement, cybersecurity, computer networking, and various operating systems.
- Proficiency in Windows, Linux, and macOS.
- Excellent communication skills in both English and Swahili (written and spoken).
- Positive attitude and ability to work with minimal supervision.
- Willingness to work after hours in case of emergencies.
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
