Customer Fulfilment Associate
Sun King
Customer Service
Zambia
Posted on Jun 11, 2025
Location: Lusaka
About the role:
The Customer Fulfilment Associate will take charge of ERP system transactions for the Easy Buy Direct outbound channel, Intercompany movements and Partnership sales. They will also ensure the virtual system transfers of SKUs to virtual Storage Locations are effected accurately and in a timely manner.
About the role:
The Customer Fulfilment Associate will take charge of ERP system transactions for the Easy Buy Direct outbound channel, Intercompany movements and Partnership sales. They will also ensure the virtual system transfers of SKUs to virtual Storage Locations are effected accurately and in a timely manner.
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Zambia
- Workplace type
- Onsite
- Reporting To
- Operations Manager
What you would be expected to do:
- Download and check daily sales data from the CRM module and accurately book in the ERP module.
- Perform weekly and monthly reconciliation from the CRM / MIS data versus the ERP booked data for Easy Buy Sales Bookings.
- Review and align on new price in liaison with all relevant stakeholder departments.
- Ensure system real time movement of materials to virtual storage areas (locations) in the ERP SAP4HANA.
- Help Partnership Sales booking and follow up with all stakeholders to ensure serials are removed in Angaza and given to customer within 24 hours after dispatch.
- Be an ERP contact person who will drive in knowledge transfer and resolving technical system issues.
- Help in end month stock reconciliation between physical and system (ERP/CRM/Physical).
- Any other duties as assigned by your supervisor.
You might be a strong candidate if you:
- Have a degree qualification, preferably in Supply Chain Management, Business Administration, data science, or any finance-related course from a premier institution.
- Have a 1-2 years’ experience in data checks, inventory planning, and management
- Have excellent MS Excel and Google Sheets data checks and presentation skills
- Have the ability to work comfortably with and maintain large volumes of data
- Have excellent verbal & written communication skills
- Have the ability to work remotely under minimal supervision
What we offer (in addition to compensation and statutory benefits):
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
