PAYG LPG Credit Manager
Sun King
Kenya
Posted on Jun 10, 2025
Location: Kenya
About the Role:
We are seeking a highly motivated and operationally hands-on Credit Manager to drive credit performance in our Clean Cooking Pay-As-You-Go (PAYG) LPG business. This role is critical to addressing two of the most important challenges for the business at our current stage:
We are seeking a highly motivated and operationally hands-on Credit Manager to drive credit performance in our Clean Cooking Pay-As-You-Go (PAYG) LPG business. This role is critical to addressing two of the most important challenges for the business at our current stage:
- Recovery of LPG assets from churned and delinquent customers.
- Improving portfolio health and ARPU (average revenue per user.
The successful candidate will work closely with field teams, customer success, sales, operations, and risk to design and execute strategies that deliver measurable business outcomes. This is a highly field-intensive role that requires frequent travel to our operational territories, with an emphasis on real-time problem solving and execution.
- Department
- Corporate Risk
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Onsite
What you would be expected to do
Portfolio health & ARPU improvement
- Analyze portfolio performance to identify drivers of low ARPU and design interventions to improve customer payment behavior, product utilization, and retention.
- Collaborate with sales and customer success teams to implement customer-level interventions that address payment issues, product usage gaps, or operational challenges.
- Monitor cohort performance and develop predictive insights to inform sales, marketing, and credit strategies.
Asset Recovery
- Lead design and execution of field recovery operations to reclaim LPG cylinders and equipment from churned or non-paying customers.
- Build efficient recovery playbooks that balance cost, customer experience, and asset protection.
- Work with field teams to track recovery KPIs and implement continuous improvement.
Credit Risk & Field Operations
- Design simple, scalable underwriting, collections, and repossession processes tailored to PAYG LPG business model.
- Support fraud detection and investigation processes, working closely with field teams to investigate and resolve fraud incidents.
- Conduct regular field visits to review processes, support escalations, and coach recovery and credit staff.
Reporting & Compliance
- Monitor and report on key credit risk indicators, recovery rates, and portfolio performance metrics.
- Ensure compliance with company credit policies and relevant regulatory standards.
- Prepare actionable field reports that inform operational adjustments and leadership decision making.
You might be a strong candidate if you have
Qualifications & Experience
- Bachelor’s degree in Business, Credit Management, Operations, or a related field.
- 5+ years experience in credit risk, field operations, or asset recovery — experience in PAYG, microfinance, or asset leasing models strongly preferred.
- Proven track record driving field-based credit performance improvement.
- Experience working in emerging markets, preferably in rural or peri-urban settings.
Personal Attributes
- Excellent problem-solving and execution skills.
- Strong leadership and people management skills.
- Willingness and ability to spend significant time (50-70%) in the field.
- High level of integrity, discretion, and professionalism.
- Data-driven decision making.
Travel Requirements
This role requires extensive field travel to operational sites across Kenya. Expect up to 70% travel time.
This role requires extensive field travel to operational sites across Kenya. Expect up to 70% travel time.
What Sun King Offers
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
