Tele-Collections Executive, Lagos (Nigeria)
Sun King
Nigeria
Posted on May 7, 2025
Location: Lagos, Nigeria
About the role:
The Tele-Collections Executive will work in the Corporate Risk department of Sun King, Nigeria and will work closely with the Contact Center, Operations and Sales team by following on customers to make repayment for our Pay-As-You-Go products.
About the role:
The Tele-Collections Executive will work in the Corporate Risk department of Sun King, Nigeria and will work closely with the Contact Center, Operations and Sales team by following on customers to make repayment for our Pay-As-You-Go products.
We are looking for an experienced Tele-Collections Executive who would leverage on their expertise to grow our repayment and collections rate.
- Department
- EasyBuy Direct Sales
- Employment Type
- Permanent - Full Time
- Location
- Nigeria
- Workplace type
- Hybrid
- Reporting To
What you would be expected to do:
- Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties to negotiate payment arrangements on high collectability or value accounts.
- Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions to better know potential objections to payment.
- Overcome stalls and objections suggest money sources for debt payment. That is minimizing resistance for payments and suggest available customer-friendly payment options.
- Utilize payment options (credits cards, direct checks) and secure this information so that administrative services can process.
- Offer customers several payment options and arrange for the prompt repayment of balances.
- Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal.
- Updating the account details of customers and resolving pending customer issues.
- Escalate and file all fraud cases and follow up with efficient timelines and solutions benefiting both the company and clients
- Updating correct customer data and information during collections calls check off.
- Ensure security and data protection on all clients’ data capture during collections interactions.
- Capture customers complaints and escalate to relevant information using the available tools.
You might be a strong candidate if you:
- Hold a degree or Higher National diploma in a business-related field.
- Have a minimum of 2 years working preferably in a related role in the financial sector or related entities.
- Previous experience in customer service, sales, collections, or a related role is preferred.
- Can communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred.
- Can speak Yoruba, Igbo, or Hausa languages fluently.
- Basic knowledge of Microsoft office suite.
What Sun King offer:
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
