Associate Quality Assessor, Lagos (Nigeria)
Sun King
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Nigeria
Posted 6+ months ago
Job Location: Lagos, Nigeria
About the role:
The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.
- Department
- EasyBuy Program Management
- Employment Type
- Permanent - Full Time
- Location
- Nigeria
- Workplace type
- Hybrid
- Reporting To
- Quality and Training Lead, Nigeria
What you would be expected to do
Reporting
- Create reports that reflect agents' performance.
- Report agent and team’s performance to the management.
- Provide customer insights reports to management.
Customer service team engagement
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
Analysis
- Assess agents’ interactions based on internal standards.
- Provide data on customer experience feedback and agent behavior.
You might be a strong candidate if you
- Have 2-3 years as a Quality Assessor or Call Center personnel.
- Can Comfortably Speak both Hausa and Yoruba fluently
- Have a bachelor's Degree or its equivalent in a Communication or Business related field.
- Are passionate about positively impacting the lives of rural consumers.
- Work well with others and also have great people skills to mentor your team to deliver on expectations.
- Are comfortable working with Powerpoint and MS Excel?
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening skills.
- Good with Data.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed.
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
This job is no longer accepting applications
See open jobs at Sun King.See open jobs similar to "Associate Quality Assessor, Lagos (Nigeria)" Shortlist.
