Regional Mentor, Nampula
Sun King
Mozambique
Posted on Apr 9, 2025
Location: Nampula, Mozambique
About the role:
We are looking for a Regional Mentor to facilitate learning delivery, develop content and mentoring sales staff & agents within the Region. You will play a crucial role in ensuring that our agents and staff are equipped with the knowledge and skills necessary to meet their KPIs towards measurable business outcomes. This position will require extensive travel within the region.
We are looking for a Regional Mentor to facilitate learning delivery, develop content and mentoring sales staff & agents within the Region. You will play a crucial role in ensuring that our agents and staff are equipped with the knowledge and skills necessary to meet their KPIs towards measurable business outcomes. This position will require extensive travel within the region.
- Department
- EasyBuy Program Management
- Employment Type
- Permanent - Full Time
- Location
- Mozambique
- Workplace type
- Onsite
- Reporting To
- Training Manager
What you would be expected to do:
- Overseeing, planning, and delivering training to SP/FSE’s and Field staff to ensure that the tools and processes are properly assimilated.
- Delivering classroom and/or field training.
- Maintaining set KPIs and achieving training targets as required.
- Designing training assessments with the guidance of the Training Manager.
- Ensuring 100% adoption and usage of technology-based work tools by all field staff.
- Driving consistent & accelerated learning performance through data tools.
- Timely disclosure of policies, training updates & changes to the relevant departments.
- Collect and provide feedback on the implementation of new tools, products and processes.
- Running & administration of knowledge-based platforms.
- Drive engagement & lesson completion of Litmos (learning management system).
- Induction and mentoring of field-based staff.
- Provide assistance with the development and improvement of training materials and concepts.
- Customer experience audit: Coordinating with the programs and field teams to observe and audit the implementation of customer processes and provide feedback to the stakeholders.
- Provide assistance with ad-hoc projects related to field activities of FSEs/SPs or field staff when required.
You might be a strong candidate if you:
- Advanced Degree/Diploma or equivalent from a recognized institution, preferably a background in Education, or any related field as a plus.
- At least 2+ years background in training and coaching; preferably in the areas of sales or marketing.
- Ability to conceptualize and develop a conducive learning environment.
- Diligence, accuracy, reliability and high level of care.
- Skilled in Microsoft office and other visualization tools.
- Process oriented and problem-solving skills.
- Flexibility to travel frequently in remote areas.
- Conversant with the use of smart phones and phone applications.
- Knowledge of LMS tools is an added advantage.
- Outstanding communication and social skills, with the ability to engage effectively with diverse stakeholders fluently in both written and spoken English and Portuguese.
What Sun King offers:
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, partnership culture made up of talented colleagues who are passionate by the need of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better mentor, manager, and professional through the Sun Center for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
