Failure Analysis Engineer
Sun King
Kenya
Posted on Apr 1, 2025
Job Location: Tatu City, Kenya
About the role:
We are seeking a skilled and detail-oriented Technician to join our team in Kenya. The primary obligations of this role is to conduct failure analysis on our products to identify root causes of failures and recommend corrective actions. The ideal candidate will have a strong background in technical analysis, problem-solving, and a keen eye for detail.
About the role:
We are seeking a skilled and detail-oriented Technician to join our team in Kenya. The primary obligations of this role is to conduct failure analysis on our products to identify root causes of failures and recommend corrective actions. The ideal candidate will have a strong background in technical analysis, problem-solving, and a keen eye for detail.
- Department
- Research & Procurement
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Onsite
- Reporting To
- Customer Quality Manager
What you would be expected to do:
- Perform Product and Electronic component failure analysis using appropriate tools and methods
- Regular field visit to collect / investigate / verify / resolve customer’s complaint.
- Regularly maintain Zambia troubleshooting result done by other teams (after sales team)
- Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.
- Coordinate and work with service team for continuous improvement troubleshooting process.
- Give assistance (Qualification & Failure analysis) to the partner once claim occurrence.
- Provide training and guidance to ensure continuous improvement of the team's technical capabilities and knowledge.
You might be a strong candidate if you:
- Hold a bachelor’s degree or above, major in Engineering or equivalent applicable experience.
- Demonstrate proven experience in product failure analysis or a similar technical role.
- Possess strong comprehension of failure analysis techniques and tools.
- Are proficient in using diagnostic equipment and software.
- Demonstrate excellent problem-solving skills and attention to detail.
- Have strong written and verbal communication skills.
- Are able to work alone and as part of a team.
- Have knowledge of quality assurance principles and practices is a plus
What we offer:
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
