Failure Analysis Engineer
Sun King
Zambia
Posted on Mar 27, 2025
Location: Zambia
About the role:
We are looking for a skilled and detail-oriented technician to join our team in Zambia. The primary duties of this role is to perform failure checks on our products, identify root causes of failures, and recommend effective corrective actions.
About the role:
We are looking for a skilled and detail-oriented technician to join our team in Zambia. The primary duties of this role is to perform failure checks on our products, identify root causes of failures, and recommend effective corrective actions.
- Department
- Operations
- Employment Type
- Permanent - Full Time
- Location
- Zambia
- Workplace type
- Onsite
- Reporting To
- Customer Quality Manager
What you would be expected to do:
- Perform product and electronic component failure checks using appropriate diagnostic tools and methods.
- Conduct regular field visits to collect, investigate, verify, and resolve customer complaints.
- Maintain and update Zambia’s troubleshooting records, ensuring accuracy and consistency in after-sales service reports.
- Assist in managing critical quality risks by deploying immediate mitigation actions locally.
- Work with the service team to enhance troubleshooting processes for continuous improvement.
- Provide qualification and failure check assistance to partners in case of claims.
- Deliver training sessions and technical guidance to improve the team’s troubleshooting expertise and overall technical knowledge.
You might be a strong candidate if you:
- Bachelor’s degree or above, major in engineering or equivalent applicable experience.
- Proven experience in product failure checks or a similar technical role.
- Strong knowledge of failure check techniques and tools.
- Proficiency in using diagnostic equipment and software.
- Excellent problem-solving skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to work with minimum supervision and as part of a team.
- Knowledge of quality assurance procedures and practices is a plus.
What we offer (in addition to compensation and statutory benefits):
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
