Tele collection Agent, Lomé
Sun King
Togo
Posted on Mar 26, 2025
Location: Lomé
The team you would join:
The Tele collection Agent Team serves as the first point of contact for Sun King’s customers. The team helps prospective and existing customers with products, services, payments, and customer relationship-related inquiries. Customer Service Executives play an important role in ensuring Sun King customers can access fair, reliable, and timely assistance for any product or service-related needs, ensuring the company provides strong customer service in line with its consumer protection. The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer-related inquiries.
About the role:
Tele collection Agent will work closely with the credit team, sales team and Collection executives and managers to serve existing customers who are delinquent.
- Department
- Corporate Risk
- Employment Type
- Permanent - Full Time
- Location
- Togo
- Workplace type
- Onsite
What you would be expected to do:
- To ensure proper knowledge is provided with a high degree of efficiency to clients with overdue payments so that they may continue with payments.
- Inform clients of overdue payments and amount currently owed.
- Review terms of sale or loan documents and review of subsidy clients.
- Ensure all customer information is correct, including phone numbers and addresses.
- Listen to the customer's feedback and see if debt can be collected or not.
- Follow up closely to find and capture reasons which made customers to stop making payments, and communicate the same to the right channel
- Set up repayment plans and new terms of sale. Record new ways to repay debt
- Capture and record any abnormal issues reported by customers during the call e.g cases of stolen, faulty products etc.
- Report and follow up on repossessed/stolen products cases to make sure they are resolved.
- For stolen products: Channel the customer to the nearest Sun King shop to buy a replacement, or Initiate repossession proceedings.
- For repossessed product: Initiate repossession proceedings
- Identification and reporting of possible fraud occurrences through the available fraud management tools.
- Utilize computer systems to handle skip tracing.
You might be a strong candidate if you:
- Proven experience as a collections representative or relevant role.
- Strong negotiation skills
- Fluent (English & French) Bi-lingual
- Excellent knowledge of MS Office
- Thorough Knowledge of marketing and negotiating techniques
- Fast learner and passion for sales
- Team player and Vibrates positiveness.
- Flexibility to work on shifts
- Degree is a desirable qualification
Soft Skills
- Excellent communication skills & problem-solving skills
- Patience and persuasiveness
- A strong customer focus and excellent negotiations skills
- High energy Level
- Attention to detail
What we offer:
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by Sun King's employees who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Academy to elevate your leadership and managerial capabilities.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
