Social Media Executive, Tanzania.
Sun King
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Tanzania
Posted on Feb 13, 2025
Location: Arusha
The team you would join:
The Customer Service Team serves as the first point of contact for Sun King’s more customers. The team provides excellent customer service to both prospective and existing customers with product, service, payment and overall customer relationship-related inquiries. The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer-related inquiries.
About the role
As a Contact Centre Social Media Executive at Sun King, you’ll play an essential role in shaping customer experiences and building strong, lasting relationships with our online community. This position is pivotal for linking Sun King’s mission to empower underserved communities through solar energy with our customers' needs and expectations. By offering prompt assistance across digital platforms, you will help ensure that customers are acknowledged, understood, and assisted, whether they're requesting help, exploring Sun King products, or providing feedback. Your work will enhance brand reputation, foster confidence, and drive sales conversions while upholding Sun King's dedication to exceptional customer care.
- Application Deadline
- February 18, 2025
- Department
- Marketing & Creative
- Employment Type
- Permanent - Full Time
- Location
- Tanzania
- Workplace type
- Onsite
What you will be expected to do
- Customer Engagement & Assistance: Monitor and promptly address customer inquiries, comments, and messages across platforms like Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging social media channels. Provide authentic, solution-oriented help that meets customer needs while maintaining Sun King’s voice and tone.
- Customer-Centric Prospect Management: Identify, qualify, and engage potential customers through social media interactions. Develop prospects by offering clear information, thoughtful guidance, and encouragement to progress them through the sales journey.
- Cross-Functional Partnership: Work closely with the sales and customer experience teams to ensure the smooth handover of qualified prospects and to address any escalated customer concerns, creating a seamless experience from initial contact to conversion and beyond.
- Brand Representation: Reflect Sun King’s mission and values in all online interactions. Uphold our dedication to access, sustainability, and empowerment by fostering positive digital engagements that reinforce confidence and allegiance within the Sun King community.
- Efficiency & Reporting: Provide timely, consistent assistance and document interactions through detailed call notes, reports, and data logs. Escalate complex or delicate issues to relevant teams for expert resolution while monitoring ongoing trends in customer feedback and recurring concerns.
You might be a strong candidate if you have
- A Customer-Centric Mindset: A deep dedication to putting customers first and the ability to demonstrate care, patience, and attentive listening in all interactions.
- Proficiency in Digital Tools: Experience with customer service and social media engagement platforms, especially tools like Zendesk and Ameyo.
- Excellent Communication Skills: Strong verbal and written communication skills with the ability to clearly, professionally, and effectively convey information across digital platforms.
- Sun King Experience: At least one year in the Sun King Contact Centre, with a solid knowledge of Sun King's products, services, and customer journey.
- Adaptability and Resilience: Ability to multitask, prioritize effectively, and work well under pressure while maintaining Sun King’s high standard for customer service.
- Team-Oriented Approach: Strong people skills with a team-focused mindset, able to work well within cross-functional teams to ensure a cohesive, high-quality experience for every customer.
What Sun King offers
- An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry.
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Sun King employees who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
This job is no longer accepting applications
See open jobs at Sun King.See open jobs similar to "Social Media Executive, Tanzania." Shortlist.
