Programs Optimization Intern, South Africa
Sun King
South Africa
Posted on Jan 18, 2025
Job Location: Johannesburg, South Africa
About the role:
The Program Optimization Intern at Sun King will assist with various tasks related to Inverter Sales, customer payments, and tracking processes. This role will involve working closely with sales teams, Finance, and other internal stakeholders to ensure smooth operations and accurate financial management. The ideal candidate should be highly organized, analytical, and capable of addressing operational challenges effectively.
The Program Optimization Intern at Sun King will assist with various tasks related to Inverter Sales, customer payments, and tracking processes. This role will involve working closely with sales teams, Finance, and other internal stakeholders to ensure smooth operations and accurate financial management. The ideal candidate should be highly organized, analytical, and capable of addressing operational challenges effectively.
- Department
- EasyBuy Program Management
- Employment Type
- Fixed Term Contract
- Location
- South Africa
- Workplace type
- Onsite
- Reporting To
- EB Programs Optimization Senior Associate
What you would be expected to do:
Sales Support:
- Perform Inverter sales payment verification, customer debit order onboarding & enrollment
- Assist in processing customer payment confirmations and ensuring successful onboarding of debit orders
- Coordination with sales team to ensure timely enrollment of new customers and payment enrollment
- Assist in sales payment allocation (ie ensuring payments are made to the correct and corresponding customer accounts)
- Work closely with closely with sales management team to ensure compliance with defined sales process
Monitoring of Sales and Payment processes:
- Monitoring of Sales Tracker to ensure all transactions, payments and performance metrics are accurate and up-to-date
- Support Sale teams in accurate and timely data tracking to ensure efficient and timely sales to be conducted
Agent Relations:
- Act as a point of contact for resolving any incentive-related issues or queries raised by agents
- Ensure timely resolutions to maintain agent retention and satisfaction.
- Reporting: Assist with the creation & maintenance of reports related to payments, sales tracking and agent performance
- Work with the sales and programs teams to identify trends and areas of optimazation using analytical skills
Ad-roc Responsibilities:
- Performing other duties and tasks as assigned by the reporting line, which will contribute to the efficient running of Inverter Sales, Agent and Customer related programs
- Field visits, periodically, to assist in project evaluation and implementation
- Gather feedback from Agents/ABMs/RBMs on issues and challenges faced in the field
- New products testing both in the office and the field
- Assist in conducting field pilots for new products/services
You might be a strong candidate if you:
- 0-1 year of experience (recent graduates)
- A Bachelor’s degree or Diploma in Business Administration, Finance, Accounting, or a related field.
- Great collaboration skills and great team player
- Proficient in Microsoft Office Suite, especially Microsoft Excel (formulas, pivot tables, data analysis).
- Excellent communication, presentation, and interpersonal skills.
- Self-motivated with a proactive approach to problem-solving
- Strong attention to detail and organizational skills.
- Ability to handle confidential customer and financial data.
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
