Area Collections Executive
Sun King
Tanzania
Posted on Jan 10, 2025
Locations: Mvomero, Dodoma, Bagamoyo, Mlandizi, Mazimbu
The team you would Join:
Sun King’s Global Corporate Risk team identifies, monitors and controls the credit risk inherent in the company’s direct-to-consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data, identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensures the company’s customer data privacy and consumer protection efforts.
About the role:
We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as Area Collections Executives. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company's offer meets end-users' expectations.
The team you would Join:
Sun King’s Global Corporate Risk team identifies, monitors and controls the credit risk inherent in the company’s direct-to-consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data, identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensures the company’s customer data privacy and consumer protection efforts.
About the role:
We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as Area Collections Executives. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company's offer meets end-users' expectations.
- Department
- Corporate Risk
- Employment Type
- Permanent - Full Time
- Location
- Tanzania
- Workplace type
- Onsite
- Reporting To
- Regional Collections Manager
What you would be expected to do:
- Convert delinquent accounts into current customers by conducting overdue client visits and making collection calls.
- Work with Area Business Managers, Field Sales Executives, and Energy Officers to minimize default rates through proactive follow-ups with delinquent customers.
- Identify, report, and investigate suspected cases of fraud or tampering.
- Escalate complex cases, such as client complaints, tampering, or fraud, and work closely with the Fraud Management team to resolve them effectively.
- Train field agents on key risk processes, including various collection techniques and repossession strategies.
- Drive operational rhythm by ensuring that field officers complete their collection calls and repossession tasks within the set timelines.
- Review and evaluate area portfolio and repayment trends, and develop daily, weekly, and monthly strategies to improve collection rates from delinquent customers.
- Conduct mystery market visits to assess sales quality, gather diverse insights from different areas, and refine strategic direction while addressing issues related to delinquent accounts and repayments.
- Provide weekly updates to Sales and Risk Management teams on field interventions conducted, results achieved, and customer insights gained.
- Design, pilot, and operationalize collection processes aimed at improving repayment rates and enhancing customer satisfaction.
You might be a strong candidate if you:
- Have a bachelor's Degree or Diploma, preferably in Criminology or a related field.
- Have a minimum of 2 years of experience in Collections, Fraud Identification, or Investigation.
- Have strong skills in fraud detection, investigation, and credit management.
- Have proficiency in advanced Excel and excellent attention to detail.
- Having experience in Microfinance, Banking, Fintech, or PAYGO is an added advantage.
What we offer:
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
