About the role:
We are looking for a team member to join our Corporate Risk Department as a Regional Collections Manager in our South Lake Region. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-user expectations.

Department: Corporate Risk
Employment Type: Permanent - Full Time
Location: Malawi
Workplace type: Onsite
Reporting To: Country Credit Manager

What you would be expected to do:

Develop and implement region-specific collections strategies that align with the company’s overall goals.
Manage, mentor, and supervise the Area Collections Executives, ensuring they meet their assigned targets while maintaining professionalism.
Conduct regular training and capacity-building sessions with the regional stakeholders to improve their skills and efficiency in risk management and collections.
Liaise with respective cross-functional regional team in ensuring the smooth running of regional operations.
Work with the customer care teams and easy buy departments to ensure smooth customer communications and resolve disputes when they occur.
Track daily, weekly, and monthly collection performance reports for the region.
Ensure that all sales/ collections practices within the region comply with company policies that touch on data privacy and consumer protection.
Liaise with the regional sales team to ensure alignment between sales and risk/ collection processes.
Conduct regular goal audits, investigations, and training via field visitations to AHQs with underlying concerns affecting normal business operations.
Identify potential risks in the regional collections process and develop action plans to mitigate them.
Any other duties as may be assigned by the Country Credit Manager.

You might be a strong candidate if you:

Hold a degree in a business-related field and have a minimum of 5 years of work experience in a field collections role; 2 of which MUST be in a supervisory capacity, in the microfinance, fintech or banking industries
Are passionate about positively impacting the lives of rural underserved consumers.
Are a strong team player with great communication skills to mentor your team to deliver on expectations.
Have excellent systematic and problem-solving skills.
Have excellent MS Excel, Word, and PowerPoint skills.

Benefits

Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.

Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.

From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.

Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.

Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.

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This Climate Job Board is powered by Shortlist Futures.

Shortlist Futures aims to unlock opportunities for youth and women in Africa through work experience and inclusive hiring in impactful sectors such as climate and clean energy.