Area Collections Executive
Sun King
Tanzania
Posted on Nov 5, 2024
Location: Across the Country
The team you would Join:
Sun King’s Global Corporate Risk team identifies, monitors and controls the credit risk inherent in the company’s direct-to-consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data, identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensures the company’s customer data privacy and consumer protection efforts.
About the role:
We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as Area Collections Executives. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company's offer meets end-users expectations.
The team you would Join:
Sun King’s Global Corporate Risk team identifies, monitors and controls the credit risk inherent in the company’s direct-to-consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data, identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensures the company’s customer data privacy and consumer protection efforts.
About the role:
We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as Area Collections Executives. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company's offer meets end-users expectations.
- Department
- Corporate Risk
- Employment Type
- Fixed Term Contract
- Location
- Tanzania
- Workplace type
- Onsite
- Reporting To
- Regional Collections Manager
What you would be expected to do:
- Follow up on accounts assigned by the RCM/ZCM on a weekly basis for payments or repossession.
- Ensure the change of ownership is completed for all resold units.
- Report any fraudulent activity identified in the field, including tampering or fraudulent actions by agents.
- Train agents (Energy Officers) on how to handle repossessions and manage difficult customer collection situations.
- Review the area portfolio and repayment trends to establish daily, weekly, and monthly strategies aimed at improving collection rates from delinquent customers.
- Conduct market visits to verify the quality of sales and gather insights from different areas to enhance strategic planning and address issues related to disabled lamps and repayments.
You might be a strong candidate if you:
- Have a degree or diploma related to finance, community development, communication, credit risk management, or other related fields.
- Have at least 1 year of work experience in a similar position with field experience.
- Are enthusiastic about working in the field to drive collections, resolve issues, and enhance the customer experience.
- Have strong experience in Microfinance/ Fintech or banking background in Credit Collections and debt recovery preferable.
- Have good critical thinking, communication, and people skills.
What we offer:
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
