ESA Regional Training Manager
Sun King
Kenya
Posted on Oct 14, 2024
Job Location: Nairobi, Kenya
About the role:
The ESA Regional Training Manager is in charge of designing, implementing, and overseeing learning and development programs across [Kenya, Tanzania, Zambia, Malawi and Mozambique]. This role ensures that all EBD field and support teams are equipped with the necessary skills and knowledge to drive better performance in sales and collection. They will be in charge of project management of key business improvements aimed at driving sustainable market growth and achieving the company’s success.
About the role:
The ESA Regional Training Manager is in charge of designing, implementing, and overseeing learning and development programs across [Kenya, Tanzania, Zambia, Malawi and Mozambique]. This role ensures that all EBD field and support teams are equipped with the necessary skills and knowledge to drive better performance in sales and collection. They will be in charge of project management of key business improvements aimed at driving sustainable market growth and achieving the company’s success.
The ESA Regional Training Manager will also work closely with local and corporate management to align training initiatives with business goals and ensure consistency in the delivery of training programs.
- Department
- EasyBuy Program Management
- Employment Type
- Permanent - Full Time
- Location
- Kenya
- Workplace type
- Hybrid
What you would be expected to do:
- Strategic alignment - Foster a synergy with EBD sales management and strategic stakeholders to ensure new and existing training programs are aligned with current and future business goals.
- New market backing/expansions - Assist with the training role hires as guided by sales expansion and new country. Ensure that the training initiatives deliver at least 80% mandatory trained field agents who drive expected sales and collection targets
- Team engagement & performance management - Accelerate team performance in the specific markets by onboarding the right training staff to provide continuous coaching and assist to deliver at least 80% teams performance each quarter.
- Reporting and Analysis - Track and evaluate training metrics compared with business performance outcomes. Provide regular reports to senior management on the impact of training programs and recommend adjustments needed. This should be tied in with physical field audits and stakeholder alignments.
- Budget and Resource Management - Manage the regional training budget, ensuring cost-effective use of resources. Track and report on training expenses, including travel and materials costs. Ensure the availability of training facilities and equipment in all locations.
- Build efficiency - Work with business systems to continuously reduce mundane team activities and drive focus to targeted initiatives by significant reduction of manual efforts through enhanced automation
- Audit Training Delivery - You will be required to coach on excellence and expectations of delivering engaging and interactive training sessions which guide to action and change of behaviour. This should be aided by regular audits facilitated by the learning score, surveys and regular field visit audits.
- Reviews & workshop - Attend the Easy Buy business reviews for East and Southern Africa. Organize the team workshops with stakeholders to review business and training initiatives. An action plan report should be relayed with timelines on implementation and change.
- Partnership and Coordination- Partner with local managers and HR teams to comprehend regional training needs and customize programs accordingly. Partner with product teams to develop training solutions for new product roll outs. Partner with reinforcement teams to ensure smooth implementation and tracking of key business processes. Coordinate with other regional training managers and the corporate training department to ensure consistency and alignment of training programs across the organization. Act as a liaison between the region and corporate management, ensuring that regional training initiatives assistance overall business strategies.
- Training Content Development- Maintain the standards of content development across teams and will be in charge of high level content creation as per guidelines provided by the Africa Training Manager
- Pilot Training Management- Work with cross-functional teams deploying pilots and regional mentors, to ensure alignment of pilot training plans with pilot goals
- Training Reporting- Prepare regular training reports and evaluation, highlighting key performance indicators, training outcomes, and recommendations for improvement to senior management.
You might be a strong candidate if you:
- Hold a bachelor's degree in a relevant field (e.g., Business Administration, Human Resources, Education), organizational development or equivalent experience. Masters qualifications is an added advantage
- Are experienced in managing team with strong mentorship skills.
- Possess a minimum 8 years of experience in training or instructional design, with at least 2-3 years in a management or mentorship role, proven experience in training and development, preferably in the solar energy or renewable energy industry.
- Have strong knowledge of training methodologies, instructional design standards, and adult learning theories.
- Possess excellent presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
- Have strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously.
- Possess excellent communication and people relations skills, with the ability to build relationships and work effectively with stakeholders at all levels.
- Proficiency in using learning management systems (LMS) and other training technologies.
- Have an evaluative mindset with the ability to evaluate training effectiveness and make data-focused recommendations for improvement.
- Are proficient in using learning management systems (LMS) and other training technologies.
- Have flexibility and adaptability to work in a fast-paced and dynamic environment.
- Are willing to travel extensively within the country (40% of the time).
- Have certifications such as Certified Professional in Learning and Performance (CPLP), SHRM-CP, or ATD's Certified Professional in Talent Development (CPTD), (Added advantage).
What Sun King Offers (in addition to compensation and statutory benefits)
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, team work culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
